This firm needs to be reported

I settled my matter with them over 20 days ago, yet despite multiple follow-ups, I have still not received the paid-up letter that confirms the settlement of an old FNB loan. It has been 3 months since settlement, and they're still refusing acknowledgement even though I have provided proof of payment and follow up emails.

I also received a letter regarding an FNB loan I had long believed was paid off. As soon as I received the letter, I immediately settled the full amount requested. After providing proof of payment, I received no acknowledgment. 30 days later, I received another settlement letter stating that once an additional amount was paid, the account would be closed and settled. Once again, I paid the full amount before the due date and sent proof of payment, but still received no acknowledgment, and they failed to report this to FNB.

I was later contacted by Barrett & Associates, advising me to make another payment. When I informed them that I had already settled the debt as per the settlement letter and provided proof of payment, they told me I needed to pay yet another sum and promised to follow up with me, which they never did. After following up with FNB, I found out that Barrett & Associates had failed to inform them of the settlement I had made.

I’ve made multiple follow-up requests with this firm, and the lack of professionalism and communication is appalling. This is ********* behavior and a clear breach of their responsibilities. Given the reviews here, it seems like this is a common practice with this firm, and I would encourage others to report it as well.

I will be lodging a complaint with the Legal Practice Council (LPC) and Law Society of South Africa (LSSA), as this is unacceptable. This firm needs to be held accountable for their failure to perform their duties ethically and professionally.