Refusing a simple order change is unacceptable

I placed an order for Salomon through Bash today. I selected collection thinking I would receive it sooner than delivery, which was only available next week. When I tried to change the order to delivery during checkout, I noticed within seconds that it hadn’t updated.

I contacted customer support immediately, providing all details clearly and promptly, as I won’t be around to collect for another two weeks. Bash refuses to change the order. I also cannot cancel it, as I would need to receive it first to return it.

Refusing a simple, logical change is unnecessary, inconvenient, and extremely frustrating. Bash needs to honor this request or provide a real solution — this level of inflexibility is unacceptable.