Pathetic Service

We installed a gate motor a few months ago. At time of installation the service was phenomenal until we experienced some problems. I would phone the supplier and well it would take a couple of calls and sms's before he would come out, then he would come two or three days later. The first time he came out for a problem he didnt even attend to me directly, one of his guy who works for him attended to me cos he was on the phone the whole time. Then we had another problem, my husband eventually called him who was in cape town at the time and then only he came out. bear in mind he charged us for coming out. The saturday after he came out we experienced another problem, I then called him that morning and he gave me such lip, his attitude was pathetic, I was so livid and disgusted by it. I will NEVER EVER refer him to anyone as his attitude stinks and his service sucks.