BM
Bataung Memorial Tombstones
Claimed Business
BM
Bataung Memorial Tombstones
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bataung Memorial Tombstones
Bataung Memorial Tombstones has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Bataung Memorial Tombstones across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Delisile K
1 reviews | Active since Jan 2020
15 Sept 2025, 07:44
Urgent: Unresolved Policy Refund and Lack of Communication
My 95-year-old grandmother has a policy with this company. They changed their service provider and closed the Dobsonville branch without notifying policyholders. We only discovered this when her payments stopped going through. I eventually traced them online and contacted them, but I never received proper answers. This matter was escalated in March 2025, and to date: No refund has been paid, even though it was confirmed in writing by Tsoelo Kitsane. Her contract was never amended as promised. Instead, she keeps receiving new policy cards to continue paying, while the company still owes her money. Every time I call, I am told the responsible person is unavailable or “busy with clients.” This has been going on for months with zero resolution. It is unacceptable that a 95-year-old client is treated this way. We demand urgent refund processing, contract correction, and accountability for the lack of communication. If not resolved, this will be escalated to the Ombudsman for Long-term Insurance. The owner is Tsoelo Kitsane
Helpful (0)
|Replies (0)DK
Delisile K
1 reviews | Active since Jan 2020
15 Sept 2025, 07:44
Urgent: Unresolved Policy Refund and Lack of Communication
My 95-year-old grandmother has a policy with this company. They changed their service provider and closed the Dobsonville branch without notifying policyholders. We only discovered this when her payments stopped going through. I eventually traced them online and contacted them, but I never received proper answers. This matter was escalated in March 2025, and to date: No refund has been paid, even though it was confirmed in writing by Tsoelo Kitsane. Her contract was never amended as promised. Instead, she keeps receiving new policy cards to continue paying, while the company still owes her money. Every time I call, I am told the responsible person is unavailable or “busy with clients.” This has been going on for months with zero resolution. It is unacceptable that a 95-year-old client is treated this way. We demand urgent refund processing, contract correction, and accountability for the lack of communication. If not resolved, this will be escalated to the Ombudsman for Long-term Insurance. The owner is Tsoelo Kitsane
0
Replies (0)ON
Octavia N
1 reviews | Active since Jan 2020
5 Feb 2025, 12:19
POOR SERVICE !!!!!!!!!!!!
POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!! What a poor, disgusting service from Bataung Memorial Tombstone, they tried to fill the big shoes of WEST Memorial Service but really messing up the brand, since the owner died , they just can't maintain the business, paid tombstone of our parents paid up, in Benoni branch acc opened 6yrs ago, since the tombstone not yet installed, what's they moved from Benoni office without informing customers, end of FEB we want to do tombstone unveiling, but the tombstone still not yet installed, they have a terrible service, from here i will go to the media to report them, Tshelo is not taking our call, will be told she is sick,
Helpful (0)
|Replies (0)ON
Octavia N
1 reviews | Active since Jan 2020
5 Feb 2025, 12:19
POOR SERVICE !!!!!!!!!!!!
POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!! What a poor, disgusting service from Bataung Memorial Tombstone, they tried to fill the big shoes of WEST Memorial Service but really messing up the brand, since the owner died , they just can't maintain the business, paid tombstone of our parents paid up, in Benoni branch acc opened 6yrs ago, since the tombstone not yet installed, what's they moved from Benoni office without informing customers, end of FEB we want to do tombstone unveiling, but the tombstone still not yet installed, they have a terrible service, from here i will go to the media to report them, Tshelo is not taking our call, will be told she is sick,
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
16 Nov 2023, 10:35
****en **** Company
This company is honestly a **** company I deposited an amount for a lay buy once and then needed the refund for the money even now I am still waiting a month later every time I communicate with a lady named Refiloe she keeps giving me excuses telling me about an imaginary manager who has never took their time to call me and explain what is going on 😡😡😡and I know I’m not the only person waiting for our refunds but honestly the service they give is just total bull****.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
16 Nov 2023, 10:35
****en **** Company
This company is honestly a **** company I deposited an amount for a lay buy once and then needed the refund for the money even now I am still waiting a month later every time I communicate with a lady named Refiloe she keeps giving me excuses telling me about an imaginary manager who has never took their time to call me and explain what is going on 😡😡😡and I know I’m not the only person waiting for our refunds but honestly the service they give is just total bull****.
0
Replies (0)GB
Gugulethu B
1 reviews | Active since Jan 2020
8 Jul 2023, 02:26
Bull **** service
We have a service at 8 of the unvailing tombstones,the tombstone are not installed we are waiting for stones to be unavailable the manager dropped the call on us yesterday when we were trying to talk talk to him the employees told us that the work takes 5hours per stone tell me when will they finish what pixes me off is that they don't respect they customers am so ****ed 😠😠😠😠😠😠 This people are not owned everything thing is paid for in full who ever is reading this please stop using this service as in Durban people were complaining that the service was done without the tombstone I mean what is that this people are ****ing taking us for granted this bulls **** stop using this service 😠😠😠😠 no ****in planing bludy ****esers this bludy JP with no respect manager we are calling with no respect
Helpful (0)
|Replies (0)GB
Gugulethu B
1 reviews | Active since Jan 2020
8 Jul 2023, 02:26
Bull **** service
We have a service at 8 of the unvailing tombstones,the tombstone are not installed we are waiting for stones to be unavailable the manager dropped the call on us yesterday when we were trying to talk talk to him the employees told us that the work takes 5hours per stone tell me when will they finish what pixes me off is that they don't respect they customers am so ****ed 😠😠😠😠😠😠 This people are not owned everything thing is paid for in full who ever is reading this please stop using this service as in Durban people were complaining that the service was done without the tombstone I mean what is that this people are ****ing taking us for granted this bulls **** stop using this service 😠😠😠😠 no ****in planing bludy ****esers this bludy JP with no respect manager we are calling with no respect
0
Replies (0)HM
HunadiM M
1 reviews | Active since Jan 2020
7 May 2022, 08:04
Bataung substandard tombstone
They don’t deserve a star, not at all. They should revise their vision and mission. I am not the first person to complain about their service it’s substandard service yet they are expensive beyond words can describe. Their tombstone cracks, and the wording on the ledger is being erased when one compares it with other tombstones that have been erected years ago one can see that they just expensive for nothing they should be charging R1000.00 for the type of their tombstone. Since December 2019, to date nothing has been done to attend to the concerns we raised wrt to my late mom’s tombstone the ledger is cracking and the engraving on the ledger is being erased. We as a family are disappointed beyond words can ever describe dissatisfaction and disappointment. I think legal intervention is the best for this case since we engaged them and they failed to deliver, the ombudsman also said they don’t cooperate.
Helpful (0)
|Replies (0)HM
HunadiM M
1 reviews | Active since Jan 2020
7 May 2022, 08:04
Bataung substandard tombstone
They don’t deserve a star, not at all. They should revise their vision and mission. I am not the first person to complain about their service it’s substandard service yet they are expensive beyond words can describe. Their tombstone cracks, and the wording on the ledger is being erased when one compares it with other tombstones that have been erected years ago one can see that they just expensive for nothing they should be charging R1000.00 for the type of their tombstone. Since December 2019, to date nothing has been done to attend to the concerns we raised wrt to my late mom’s tombstone the ledger is cracking and the engraving on the ledger is being erased. We as a family are disappointed beyond words can ever describe dissatisfaction and disappointment. I think legal intervention is the best for this case since we engaged them and they failed to deliver, the ombudsman also said they don’t cooperate.
0
Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
20 Dec 2021, 17:38
Tombstone remain uninstalled, paid for in full
Appalling service when it comes to tombstones. Contrary to CPA, they are very quick to take all the cash but tortoises when it comes to delivery. Promises & more contradictory promises with nothing to show / deliver! No contract but some flimsy marketing material handed over when one insists on something tangible! Maybe a question of clever blacks👎🏾👎🏾 Is this because your market is mainly geared towards Blacks of African origin??? How do you expect us to support black excellence when they are so unprofessional and disappoint all the way👎🏾👎🏾👎🏾👎🏾
Helpful (0)
|Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
20 Dec 2021, 17:38
Tombstone remain uninstalled, paid for in full
Appalling service when it comes to tombstones. Contrary to CPA, they are very quick to take all the cash but tortoises when it comes to delivery. Promises & more contradictory promises with nothing to show / deliver! No contract but some flimsy marketing material handed over when one insists on something tangible! Maybe a question of clever blacks👎🏾👎🏾 Is this because your market is mainly geared towards Blacks of African origin??? How do you expect us to support black excellence when they are so unprofessional and disappoint all the way👎🏾👎🏾👎🏾👎🏾
0
Replies (0)KL
Kgomotso L
1 reviews | Active since Jan 2020
18 Jun 2021, 08:57
Bataung Memorials Bad service
1. Requested a tombstone refix and paid a deposit. They never took Any step after receiving the deposit for a month 2. I then requested a refund due to no service rendered by the company and I’m still waiting… it’s been 4 weeks. I have been calling almost every day and the lady from their Katlegong office keeps promising to remind the manager 3. The manager apparently is not allowed to interact with unhappy customers
Helpful (0)
|Replies (0)KL
Kgomotso L
1 reviews | Active since Jan 2020
18 Jun 2021, 08:57
Bataung Memorials Bad service
1. Requested a tombstone refix and paid a deposit. They never took Any step after receiving the deposit for a month 2. I then requested a refund due to no service rendered by the company and I’m still waiting… it’s been 4 weeks. I have been calling almost every day and the lady from their Katlegong office keeps promising to remind the manager 3. The manager apparently is not allowed to interact with unhappy customers
0
Replies (0)TM
Theodorah M
1 reviews | Active since Jan 2020
8 Jun 2021, 15:07
BAD SERVICE FROM BATAUNG MEMORIAL TOMBSTONES
I bought a tombstone for my dad at the beginning of November 2020. The head was installed without any problems. I was actually impressed with the service. They promised to come and put up the body after 2 weeks. Over 7 months later, I am still waiting. A made hundreds of calls to them and were given different stories and excuses every time. Earlier last month I asked for my refund and I was promised that it will be in my account in 7 days. Few weeks later, after many phone calls again, I am still waiting for my refund. This is really disturbing, as I wanted my father's burial site to be decent.
Helpful (0)
|Replies (0)TM
Theodorah M
1 reviews | Active since Jan 2020
8 Jun 2021, 15:07
BAD SERVICE FROM BATAUNG MEMORIAL TOMBSTONES
I bought a tombstone for my dad at the beginning of November 2020. The head was installed without any problems. I was actually impressed with the service. They promised to come and put up the body after 2 weeks. Over 7 months later, I am still waiting. A made hundreds of calls to them and were given different stories and excuses every time. Earlier last month I asked for my refund and I was promised that it will be in my account in 7 days. Few weeks later, after many phone calls again, I am still waiting for my refund. This is really disturbing, as I wanted my father's burial site to be decent.
0
Replies (0)