DK
Delisile K
Active since Aug 2017
2
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2 reviews7 months ago
Urgent: Unresolved Policy Refund and Lack of Communication
My 95-year-old grandmother has a policy with this company. They changed their service provider and closed the Dobsonville branch without notifying policyholders. We only discovered this when her payments stopped going through. I eventually traced them online and contacted them, but I never received proper answers. This matter was escalated in March 2025, and to date: No refund has been paid, even though it was confirmed in writing by Tsoelo Kitsane. Her contract was never amended as promised. Instead, she keeps receiving new policy cards to continue paying, while the company still owes her money. Every time I call, I am told the responsible person is unavailable or “busy with clients.” This has been going on for months with zero resolution. It is unacceptable that a 95-year-old client is treated this way. We demand urgent refund processing, contract correction, and accountability for the lack of communication. If not resolved, this will be escalated to the Ombudsman for Long-term Insurance. The owner is Tsoelo Kitsane
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