Batho Pele Legal services no service whatsoever

Batho Pele legal services also known as bplegal contacted my Mother to inform her my late father who passed away in 2010 while on duty had unclaimed funds that they need to pay her. She told them that my father had passed and they said al they need is a few documents to release the payment. The documents where sent on 12 January 2020 to which they replied the claim will pay within 6 weeks, it has now been 3 months after countless mails sent and trying to make contact with them there has been no success and no communication from their side. No update no nothing The service is utterly awful in my opinion and I would not recommend their services to anyone if their service is of this quality.