Bathroom Fusion
2|1 reviews
PN
Phindiwe N
1 reviews | Active since Member
04 Mar 2022, 05:50
Unprofessional lying sales person with bad customer service
I placed an order for 3 items on 12 February 2022. Only one item was going to be ordered from Durban. At first Ryno Pienaar told me they don't make the undermount sink any more and one can buy two separate ones. I told him it was still on their website and upon checking he apologized. Unless I called to enquire about my order, he was quite. And then told me stories. Yesterday, 02 March I went to collect the 2 items including the one from Durban. At the time of placing the order he did not tell me they don't have the single bowl sink, only when I did the follow up. On 2 March 2022, he promised to do an EFT by 9am the next day. I called around 11:23 he told a story about the network and that he will go and check with the people upstairs and call me back. As of writing this, he has not called and I don't have my money which I need to buy the item somewhere else. I can't help but think he is a racist and a male chauvinist. Ryno you were congratulated for making R195000 sales, as displayed at your workstation, is this how you got that?
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Replies (53)Bathroom Fusion's replyOfficial
27 Mar 2023, 13:04Dear Phindiwe, Thank you for your review of our services. We are sorry to hear that you had a negative experience with us in the past. We want to assure you that since then, we have made significant improvements to our customer service and strive to provide the best possible experience for all of our clients. We understand that your issue was resolved when it was brought to our attention, and we are grateful for your patience and understanding at that time. We take all feedback seriously and use it to make necessary improvements to our business operations. We hope that you will give us the opportunity to show you the level of service that we are now providing. We would be delighted to have you as a valued customer and look forward to serving you in the future. Thank you again for your feedback, and please do not hesitate to contact us if you have any further concerns or questions. Best regards,Bathroom Fusion Customer Service Team
Best regards,
Bathroom Fusion's reply27 Mar 2023, 13:04
Official
Dear Phindiwe, Thank you for your review of our services. We are sorry to hear that you had a negative experience with us in the past. We want to assure you that since then, we have made significant improvements to our customer service and strive to provide the best possible experience for all of our clients. We understand that your issue was resolved when it was brought to our attention, and we are grateful for your patience and understanding at that time. We take all feedback seriously and use it to make necessary improvements to our business operations. We hope that you will give us the opportunity to show you the level of service that we are now providing. We would be delighted to have you as a valued customer and look forward to serving you in the future. Thank you again for your feedback, and please do not hesitate to contact us if you have any further concerns or questions. Best regards,Bathroom Fusion Customer Service Team
Best regards,