PN
Phindiwe N
Active since Oct 2019
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Exceptional unexpected gesture
I complained about the Black Cat peanut butter hard and not spreadable last. I received a voucher yo replace the items. Last month Oratile from the company called me wanting to send me products despite having been compensated already. Today I received a whole lit of items from Tiger Brands, much more than I could have expected. My extended family will be happy when I share these with them. Thank you for the appreciation of your customers and making good on complaints regarding your product not meeting your set standard.
0 replies
13 months ago
No care for proper service delivery and *********** customer service agents
I bought a world globe online mid December 2024 for R750, a cheap broken item, Not close to what I ordered was delivered just before Christmas. I don't keep someone's ******* in my house so, on 23 December 2024 I took the item back to Makro Woodmead where I spent almost 2 hours trying to get them to get me what I ordered or my money back to no avail. I logged a return around 31 December 2024 for the item to be collected from the Woodmead store. After many emails, calls to the call centre's even to the so called complaints agent. Mduduzi Buthelezi and visits to the Woodmead store liaising with Prosperity, has not gotten me my money back. I have been quiet fir the past few weeks and nobody has called me and they still have my money. I had spoken to the following with no joy: 14 Feb 2025 Siyabonga Nyembe on 0100171843 18 Feb Zama Hadebe on 0117970000 wjo dropped my call. 18 Feb Mduduzi Buthelezi 0112596020, promised to come back to me within 24 hours, I am still waiting 05 March "Sherwin " and Prosperity.
174 replies
17 months ago
Very good price on Baby Soft 2ply toilet paper.
They had a good baby soft 2ply toilet paper special on the 24 pack. But fir the sunlight dishwasher, they charged me 1 bottle outside the special price. The good thing is that I can return that bottle for a refund.
0 replies
19 months ago
Disappointing non existing customer service
The last 2x400g no sugar no salt added peanut butter bottles bought in May 2024 is difficult to spread, not as smooth as usual. These were bought from Pick n Pay online. I finished the first bottle hoping the other one will be better but no, it's just the same. The worst part is the non existing customer service. The email sent on 5 and 13 September 2024 have still not been responded to despute the auto reply promising 24 hours response time. Calls are not answered, you hold for 5 minutes and the call is dropped. You leave a call back as prompted but nobody comes back to you. I have attached
0 replies
50 months ago
Unprofessional lying sales person with bad customer service
I placed an order for 3 items on 12 February 2022. Only one item was going to be ordered from Durban. At first Ryno Pienaar told me they don't make the undermount sink any more and one can buy two separate ones. I told him it was still on their website and upon checking he apologized. Unless I called to enquire about my order, he was quite. And then told me stories. Yesterday, 02 March I went to collect the 2 items including the one from Durban. At the time of placing the order he did not tell me they don't have the single bowl sink, only when I did the follow up. On 2 March 2022, he promised to do an EFT by 9am the next day. I called around 11:23 he told a story about the network and that he will go and check with the people upstairs and call me back. As of writing this, he has not called and I don't have my money which I need to buy the item somewhere else. I can't help but think he is a racist and a male chauvinist. Ryno you were congratulated for making R195000 sales, as displayed at your workstation, is this how you got that?
53 replies
54 months ago
ADT expose the customer they are supposed to protect
Early morning of 10 June 2021,around 03:35 an alarm went off at my residence soon after our neighbor's. An officer was dispatched. He checked around the premises. Upon him leaving, we tried to activate the alarm again but it did not work and we assumed it was affected by the loadshedding we had earlier that night. We tried activating several times to no avail. Later that morning my husband realised our one main beam has been stolen, which without any doubt, it's what triggered the alarm after our neighbor's whose beams were also stolen. The report slip left by the security officer stated all was fine. Not all was fine in the premises contrary to the report slip. What was the security officer checking if he could not see something is amiss with the conduit pipe and wires out? The padlock on the pedestrian gate was not there, only a chain secured by a cable tie. Apparently, per our neighbor, one security officer told him they have a problem opening the padlock hence they don't lock it. When was this, I don't know. What I know is that, I as your customer, was never informed about this. I pay may account on time every month, not once did I skip payment but, I am not important to be informed of issues in my premises which you are monitoring. We had to replace the beams the same day so as not to be without warning security. The gate lock was also replaced by our neighbor. After this, still security officers responded to activated alarm, they could not gain access. They just left the report slips at the gate. Were we called to report this, no. I have been communicating with Monde Ngema the ops Manager and his superior Josh Nel. Monde did not value me as one of ADT customer; I called him at one time to follow-up on the report back, he told me he had another issue to attend to. and dismissed me by saying he will send the report which he never did. I asked for ADT to reimburse me for the cost we incurred to replace the stolen beam and related labor but, Josh offered to give me 3 months credit gesture on my account as a loyal customer refusing to reimburse. Had it not been for this, incidence, when were you going to reward me for loyalty? I am asking ADT to reimburse the cost incurred to replace the beam due to their negligence, exposing the customer they are supposed to protect, and yes I will accept the loyalty credit as I have told Josh; now that they can offer that and then add me in their CSI stats. The cost incurred is more than the credit offered. Through all this Josh had the audacity to 'sell' me some extra services to upgrade my home security. My 2nd last email (of many) to Josh, on 21 September 2021 which he did not respond to, I asked a question "if this was a man or white female you are dealing with, would you play with their minds as you do with me?" In the August 2021 news issue ADT said they want to protect the women of the country (paraphrased), how do they do that for someone who is not paying them when they don't see security breaches in the paying customer premises.
53 replies
58 months ago
Best customer service
Online ordering is bliss and delivery is just as quick. One order I placed Sunday night and delivery was Monday before midday. Customer service on the floor in the garden section is just as good. Keep it up.
0 replies
58 months ago
Incompetence in handling refund.
Dear Mr CEO Anthony Thunstrom Re: "Your TFG Record CS-337337 [Resolved] Online Shopping feedback / request." I would like to inform you that you have bunch of incompetent individuals in your online shopping customer service who deserve a 0 rating. Let me know how this was resolved. The complete refund request received has 2 items and I only want the refund for 1, as a result I cannot complete the request refund process- the system thinks unlike your people I have been dealing with. The feedback from the online team is that my issue was resolved on 24 June 2021. You have my money since April 2020 and after so much effort to recover in vain, and my airtime used fruitlessly, you should refund with interest!
53 replies
59 months ago
I bought 2 scatter cushions online around April/May 2020
I bought 2 scatter cushions online around April/May 2020 . I paid and the order was confirmed. Later I got a message that only one cushion is available. I told them to cancel because I wanted 2 and will not collect the 1 from the shop. Around June 2020 I eventually got a refund for the 1 cushion they said they do not have. But up until now, I have not received a refund for the other one. I called the call center several times and they all promised to follow up and call me back but no one calls back. One person even insisted they refunded me clearly proving they either don't understand my query or don't read properly. TFG has both the undelivered item and my money. The call center staff are spoke to are just incompetent for lack of a better word. They do not value customers nor understand customer service. I hope someone at TFG who value customers will resolve this satisfactory.
159 replies
65 months ago
Ineffiencient online orders management system and worst customer service
I placed an online order 2007554918 for New Market store on 25/11/2020 at. It was scheduled for delivery on 27/11/2020. O the same day at around 19:10 I sent an enquiry in their info email. I called the call centre on Monday 30/11 to follow up - Malik was going to get someone to follow-up with me. Alishia called saying she spoke to the store manager Nandipha who said she has been busy to call me (the nerve and the customer has to understand) and update me on my order, but the stock is there and they are waiting for the courier to collect. Online status is in progress. On 02/12 I called again, spoke to Magan who called me back to save my airtime. She said she was calling the store but is not going through and suggested that, if I want to, I can cancel the order or come and collect at the shop - seriously. We agreed she will call me back once she has spoken to them. As I am writing now, my order has not been delivered and no one has given me an update. This is not the first time I experience this with Builders. Their online orders management sucks. If you want efficiency, reconsider buying online from builders unless frustration is your midlle name. The items cost R138. I paid R143 for the delivery because I really want the items. I physically went to the following shops but they did not have the item: Northgate, Robindale, Edenvale, and Sunninghill Will the item be delivered this year, I wonder. Maybe it is too small and cheap for them.
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)