Only want your money

Terrible experience with after-purchase service. I had a problem with the delivery service ARAMEX, and when I contact them they told me that Battery Expert could open a ticket on my behalf so I could get a refund of my undelivered parcel and Battery Experts are REFUSING to help me with that. So I give them the money they did their part in delivering but they do not care if I received it or not and are not doing anything about it. My first instinct was manly to get a refund so I could buy the product back with them, but I am never going to buy anything from a shop that not only made me lose my money but also wasted my time trying to solve this problem with the company that THEY chose to delivery my parcel.