BE
BATTERY EXPERTS
Unclaimed Business
BE
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About BATTERY EXPERTS
BATTERY EXPERTS has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked BATTERY EXPERTS across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Richard N
1 reviews | Active since Jan 2020
18 Dec 2025, 14:17
Top Drawer Service
Having been informed by our local hardware shops about the unavailability of replacement batteries for my Bosch drilling machine battery I came across Battery Experts on Google. I was impressed by their prompt response to my enquiry by requesting all the necessary details of what I was looking for and asking relevant technical questions. At that point I felt very comfortable dealing with them. My order was promptly executed and I received my battery pack withing 4 days. That is very good and rare online service!
Helpful (0)
|Replies (0)RN
Richard N
1 reviews | Active since Jan 2020
18 Dec 2025, 14:17
Top Drawer Service
Having been informed by our local hardware shops about the unavailability of replacement batteries for my Bosch drilling machine battery I came across Battery Experts on Google. I was impressed by their prompt response to my enquiry by requesting all the necessary details of what I was looking for and asking relevant technical questions. At that point I felt very comfortable dealing with them. My order was promptly executed and I received my battery pack withing 4 days. That is very good and rare online service!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 09:36
Terrible service
Unfortunately, my recent experience with this company has been deeply disappointing. I brought in my battery pack for repacking, initially paying a fee of R150 to assess whether the service could be provided. After the evaluation, I was informed that the total cost for repacking would amount to an additional R750, to which I readily agreed. However, the situation escalated when I was unexpectedly asked to pay the remaining balance before any work commenced. This request struck me as unreasonable, particularly since it had not been communicated upfront. The representative insisted that I either settle the full amount or forfeit the R150 fee and retrieve my battery pack. To add to my frustration, the tone of the communication I received was far from professional. When I attempted to express my concerns over the phone, I encountered a dismissive attitude. Eventually, I was given the option to pay the total amount or collect my unit, with the promise of a refund for the initial charge—a resolution that felt inadequate. I proposed a compromise, offering to pay R500 upfront and settle the balance upon collection. Regrettably, my offer went unanswered, leaving me feeling undervalued as a customer. In conclusion, this experience has highlighted significant areas for improvement in customer service and communication within the company.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Aug 2025, 09:36
Terrible service
Unfortunately, my recent experience with this company has been deeply disappointing. I brought in my battery pack for repacking, initially paying a fee of R150 to assess whether the service could be provided. After the evaluation, I was informed that the total cost for repacking would amount to an additional R750, to which I readily agreed. However, the situation escalated when I was unexpectedly asked to pay the remaining balance before any work commenced. This request struck me as unreasonable, particularly since it had not been communicated upfront. The representative insisted that I either settle the full amount or forfeit the R150 fee and retrieve my battery pack. To add to my frustration, the tone of the communication I received was far from professional. When I attempted to express my concerns over the phone, I encountered a dismissive attitude. Eventually, I was given the option to pay the total amount or collect my unit, with the promise of a refund for the initial charge—a resolution that felt inadequate. I proposed a compromise, offering to pay R500 upfront and settle the balance upon collection. Regrettably, my offer went unanswered, leaving me feeling undervalued as a customer. In conclusion, this experience has highlighted significant areas for improvement in customer service and communication within the company.
0
Replies (0)I
SS
Shani S
1 reviews | Active since Jan 2020
4 May 2024, 05:19
Couldn't be bothered to respond
I needed expert advise on a replacement battery, I was super excited to find a South African company that specializes in batteries. My other option was to order from the US. So I popped "BATTERY EXPERTS" a mail, via their web page. A week later and I have yet to receive a response. If we still re**** on snail mail I would understand but honestly an e-mail should take a week to solicit a response.
Helpful (0)
|Replies (0)SS
Shani S
1 reviews | Active since Jan 2020
4 May 2024, 05:19
Couldn't be bothered to respond
I needed expert advise on a replacement battery, I was super excited to find a South African company that specializes in batteries. My other option was to order from the US. So I popped "BATTERY EXPERTS" a mail, via their web page. A week later and I have yet to receive a response. If we still re**** on snail mail I would understand but honestly an e-mail should take a week to solicit a response.
0
Replies (0)GP
MT
Marina T
1 reviews | Active since Jan 2020
4 Jul 2023, 09:29
Only want your money
Terrible experience with after-purchase service. I had a problem with the delivery service ARAMEX, and when I contact them they told me that Battery Expert could open a ticket on my behalf so I could get a refund of my undelivered parcel and Battery Experts are REFUSING to help me with that. So I give them the money they did their part in delivering but they do not care if I received it or not and are not doing anything about it. My first instinct was manly to get a refund so I could buy the product back with them, but I am never going to buy anything from a shop that not only made me lose my money but also wasted my time trying to solve this problem with the company that THEY chose to delivery my parcel.
Helpful (0)
|Replies (0)MT
Marina T
1 reviews | Active since Jan 2020
4 Jul 2023, 09:29
Only want your money
Terrible experience with after-purchase service. I had a problem with the delivery service ARAMEX, and when I contact them they told me that Battery Expert could open a ticket on my behalf so I could get a refund of my undelivered parcel and Battery Experts are REFUSING to help me with that. So I give them the money they did their part in delivering but they do not care if I received it or not and are not doing anything about it. My first instinct was manly to get a refund so I could buy the product back with them, but I am never going to buy anything from a shop that not only made me lose my money but also wasted my time trying to solve this problem with the company that THEY chose to delivery my parcel.
0
Replies (0)PH
CW
Clive W
1 reviews | Active since Jan 2020
9 Jan 2023, 11:33
If you are looking for service then here it is
I would have given them more stars if it was possible, the service from this company is outstanding and I would without any hesitation recommend them to anyone, I would also personally like to thank Leigh-Anne for her prompt replies THANK YOU
Helpful (0)
|Replies (0)CW
Clive W
1 reviews | Active since Jan 2020
9 Jan 2023, 11:33
If you are looking for service then here it is
I would have given them more stars if it was possible, the service from this company is outstanding and I would without any hesitation recommend them to anyone, I would also personally like to thank Leigh-Anne for her prompt replies THANK YOU
0
Replies (0)