GP
Gerald P
Active since Feb 2012
12
Reviews
0
Industries
Reviews
12 reviews30 months ago
Outstanding service
My first experience dealing with them was outstanding. Their service and communication is first class. I will continue to use them for my online battery needs. Well done!!
0 replies
50 months ago
Excellent service from Keys at Cost!
Excellent service from Angie and her team. Will defs recommend them and will use them in the future. Their backup is what backup should be.
53 replies
68 months ago
Poor, poor show, Builders Warehouse!
I recently complained that BW were spamming me and then received a response. They responed to the complaint and asked me to reply privately, which I did. I have still had no response to my reply. This is really a poor show!!!!
53 replies
68 months ago
Builders Warehouse spamming me
I've been trying to get BW to stop sending me emails for 3 months now. I have dealt with at least 5 staff, but no one seems able to help me. I can't unsubscribe on line as the email address that I need to use to unsubscribe is similar to mine, but not mine, so I receive errors continuously. I hope that this review will help to sort the problem.
159 replies
104 months ago
Friendly and efficient staff
I want to thank Thando Malloy for her friendly and efficient manner in which she helped me with my query. She is truly an asset for Outsurance. Don't ever lose that friendly manor Thando!
61 replies
107 months ago
Shocking Service
<p>My landline has been down for more than a week. I can't afford to call from my cell phone only to wait for ages for a consultant who will then promise to get someone to call me. This someoneone eventually calls and makes more promises to get someone else from cabling dept to call. Still waiting. Have a book of ref numbers. I need someone to call me who can and will sort out my problem.</p>
224 replies
108 months ago
Clearly I Don't Count!
<p>This is my second complaint for the same thing on this platform. I have been a member of Standard Bank's U Count rewards program since December 2016 and I have to date still not received any points. I have called so many times, seen consultants at various branches a number of times and have been promised so many times that the problem will be sorted out. I have had enough and I am hereby cancelling my membership. I want my membership fees to be paid back to me ASAP as I have had no benefit at all.</p>
56 replies
109 months ago
Nightmare to deal with
<p>My mom receives her chronic (and I stress CHRONIC) medication from this company. I have had the most frustrating, shocking service from them. Supervisors and managers appear to be in meetings all day and when they do take a break, do not return calls. The call centre refuse to put one through to anyone senior and tie themselves up in reasons as to why the medication has not been sent. After about 10 phonecalls trying to find out when my moms meds will be here, I am no further. They refuse to put one through to dispensary to speak to someone. The medication was supposed to arrive on the 21 April. We are still waiting and had to get emergency for a few days which my mom had to pay for out of her pension. The call centre have no idea when or if it has been dispatched and when it might arrive. I cannot believe that a company can be so inefficient when it comes to the lives of people, especially the elderly who need their chronic medication. What happens to someone who does not have a family member to follow up this shocking service. </p>
0 replies
110 months ago
Is Shocking Service Standard?
<p>A telesales person convinced me to sign up with Standard Bank's UCount rewards program and I have been a member since 9 December 2016. I have to date still not received a single point. I have tried on numerous occasions to query this with my local branch but to no avail. I have also made numerous calls to the UCount department and eventually spoke to a consultant who said that the query had been escalated and that she would call me weekly to inform me about the progress. To date she has called me twice with nothing positive to report. This is absolutely shocking service and I have been patient long enough. What does escalating the problem really mean? </p>
112 replies
114 months ago
Edgars must fall
<p>I have had an Edgars interest free account for the past 30 years. On paying my account at Edgars Sports in August inTygervalley Centre I was given the choice of agreeing or opting out for a R22.00 admin/service fee - salesman could not tell me what it was for. The fact that know one in the store could tell me how I would benefit on paying this amount, I opted out on the machine. When I phonied Edgars for the umpteeth time requesting a monthly statement and to confirm that I have not been charged this fee, I was told I am paying R22.00 a month for something that NO ONE at Edgars can tell me. I spoke to a more senior person, Miss/Mrs Lerato Marwane from Edcon Financial Services who assured me my issue would be addressed. Well needless to say, I wait in anticipation. They are ripping customers off and should be accountable for this.</p>
112 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)