Wrong orders and utter indifference afterwards.

My day completely and royally ruined, I trusted the brand Bavarian Motorcycles. I waited two weeks for my K1300s low seat to be delivered, when I rocked up to collect turned out it was wrong seat delivered. Despite my internal fuming I allowed a re-order for the proper seat. Waited another another two weeks, After receiving email to come collect, again it's a wrong seat. I am casually told to order again or I can get my refund?????! No apology or acknowledgement of my utter disappointment and frustration. I came here because you are BMW and expected professionalism of the highest order. Instead I am met with such incompetence and arrogance. Thanks to you Arno my week is monumentally ruined and will never again set foot in that sorry outlet nor recommend it to club members! What a bunch of bungling incompetent business people????