Calling me for nothing

On the 26 of October 2024 I bought the wardrobe online. On the 29 October they called for pickup. On the 1st of November after went to collect it but i was told to bring invoice from the shop told by a warehouse people, went back to the shop to ask for an invoice, the shop showed me that invoice is sent long time ago by that time am with a transport guy because i hired a transport back to warehouse again only to find out it not ready at all. I was told to come back on the 4th November so i must get a transport again because the refuse to deliver. Service is really bad.