NO RENT PAID SINCE OCT 2025 - NO ID IN REMAX POSSESION = REMAX LAWYERS PLEASE HELP ME!

I am dealing with Remax Clanwilliam, an agent who assisted me [cannot mention names - Popia act] with renting my home out in Crystal Waters Clanwilliam on the 15th July 2025. The tenant [we will refer to him as SS] moved in and has been one massive problem. The estate agent handed the paperwork and met with SS. Since October 2025, SS has not paid 1 cent towards the rent or the municipal service bill. I am in arrears with my bond. I tried to log this complaint with the Rental Housing Tribunal. Only to find that SS's ID was never received, and I cannot proceed to log the complaint. I am not in the financial position to hire a lawyer and wanted the Rental Housing Tribunal's help. This situation is dire; SS has no plans to pay rent or move and has made it very clear that, without a court order, he will not vacate the property, nor will he pay rent. The estate agent cannot get a copy of the ID. The estate agent has apparently been dealing with Remax lawyers about the situation. Simply put, I will lose my only home due to this situation. I would expect REMAX to assist me; they must have lawyers who are equipped to attend to such matters. Get the process started for the court order as soon as possible. I am running around, trying to get information to no avail. Time is not on my side. I think whoever reads this can put themselves in my shoes and think hell should REMAX, not man up and step in, why is she having to deal with the tenant??? support@remax.co.za AS informationofficer@remax.co.za