Dissapointed at the Bay View Hotel in Plettenberg Bay

I visited the Bay view hotel in Plettenberg bay exactly a year ago and due to the wonderful accommodation and cleanliness in 2022, I was prompted to return this year. However I have been unhappy about my visit this year for the following reasons :-

1. Regrettably the shower was blocked and despite the in house plumber having attended to same the shower remained blocked throughout our stay, we did not want to keep complaining; 2. There was a foul smell emanating from the drain on the balcony, hence we could not sit and admire views especially in the evenings; 3. The room was not properly cleaned each day and we noticed that the floors were never properly swept or mopped ; 4. The chairs and floor on the balcony was littered with bird droppings, and was never cleaned at all throughout our stay; 5. Most importantly there were a host of small ****roaches in the room and despite our complaint the vermin remained in the room – this made us extremely uncomfortable

We were disappointed to see the drop in the level of the Hotel`s great service and cleanliness within just a year ! Unfortunately it was a miserable experience hence our early departure whilst forgetting a few bits of washing left there albeit on our departure the staff in the main reception also failed to inform us that they had few small pieces of laundry items in their office belonging to us – however its clear that this did not appear to fall within their ambit of work or duty. Bad this time round - i am disappointed !