Terrible Service & End Product

On 02 Oct 2021, we went to BayWest Printing (Copy Express) for a simple A4 mounted canvas print as a gift for a 25th anniversary. Lorenzo was the employee who assisted us. The design was approved & was told that we can collect Mon, 04 Oct 2021. This was the agreement as we would be travelling the Tues.

3 days should be MORE than enough time to print 1 A4 canvas.

It is now Tues, 05 Oct 2021 & the canvas has not been printed, not just that, the changes that were made when the final design was approved, was not saved on the system. So aside from having to now wait for the canvas to be printed, the design needed to be redone.

They eventually printed the canvas, only to have the border the incorrect size & have the audacity to say its our fault as the design was approved but the agent (Lorenzo) did the design on the incorrect template.

Highly irritated & furious with this appalling service & end product. Definitely will not recommend this company, especially for important & expensive prints.