Request for Refund: R1,144.26 Taken by Ford Polokwane Without the promised Diagnostic

I have just been ripped R1,144.26 by Ford Polokwane without receiving any service.

On 31 December 2025, I took my car in for diagnostics due to a squeaky noise in the front and a dashboard warning message: “Engine Service Now.”

Unlike other service centres, I did not receive the usual email or SMS notifications confirming that my car had been checked in, was in the workshop, or that the battery had been disconnected for diagnostics.

I could sense that they were overwhelmed with too many orders and less manpower + 31 December 2025 was halfway for them. The only communication I received was a call from the Service Agent on 2 January 2026 at about 08:00, requesting authorization for two hours of diagnostic work. I gave my authorization and waited for updates until 12:00, but none were provided. When I called to follow up, I was told they would contact me once the work was completed. No one ever called.

This morning, I went to the dealership in person. I was informed that the mechanic assigned to my car was not at work. I was then told to allow time for them to reassemble the car, since I could not wait until Monday, I requested my car back immediately. It is unbelievable to me that the Mechanic dissambled my car but the radio Station Settings were unchanged. Usually, that's another checkpoint after Service or Repairs.

I therefore request that Ford Polokwane refund the amount of R1,144.26 to my Capitec account linked to my cell number.