BB Hatfield Workshop & Admin - Mahindra

My vehicle went for a service early in September and although reception was fine and it took a bit longer than anticipated, but the after service feedback, quotes & documentation to be shared on potential repairs, was a mayor disaster. I have even phoned (twice) and included the workshop manager in e-mail communication, but he's only assistance was to ensure that I received the 1st quote on 19/09, although it was prepared on 07/09 already. No computer printout was supp**** as well. I responded to the mail - no response and the 1s response was only received after I had to call the workshop voorman, to try and understand what I was quoted for as the after service discussion was insufficient and did not point out all the issues correctly. I actually called the voorman a few times, following up on an updated quote, asking questions on the descriptions and only after another call, and three mails from me, a mail was received from BBHafiel again on 21/10, about 7 weeks after the initial service. I actually re-did their quote to be more understandable for he client, without changing their format... Again telephonic discussions between me and the voorman followed, as well as 5 more emails from my side and on 31/10, I actually received an updated quote, still not 100% correct, but with a demand instruction that the full amount is to be paid, before they can continue. Again I called the foreman, Michael, who really tried to assist, promising that he will get the correct quote within a few days, which never happened. As a pensioner I requested a rebate on the work to be done, and 5% was given in the last feedback all parts & labour, except fluids. Up to date no feedback yet and I can't see why I should contact them again, if the ball was in their court all the time... More seriously - I have now had somebody else look at the vehicle, who has already supp**** me with a computer report as well, showing some things suggested to be replaced, is indeed not required, however a few other VERY IMPORTANT and potentially DANGEROUS issues were actually missed by the BB Hatfield Manidra technician... The level of problems missed, are really life-threatening issues... And we as consumers actually trust these big companies...