Be Aware !!!

My sons Ford Figo keys was ****** last year and we had the key replaces at BB Ford Menlyn.

However, he has since used his original spare key and recently noticed the driver’s door struggle to unlock, although the passenger door, boot and ignition still works fine. My assumption is that the driver’s door lock is worn out and needs to be replaced.

When my son tried the new spare key which we bought in April last year form BB Ford Menlyn, he noticed that it does not work on any of the doors, boot or ignition. This clearly indicate that there is a problem with the new spare key. When my son took the key back to Ford, they rejected the claim that the key is faulty and said that all locks and ignition needs to be replaced +\- 10k. I then shown the new spare key to a qualified locksmith who specialize in car keys, and he confirmed my suspicions that the spare key is faulty and pointed out that in order for the key to work, it needs to be symmetric which it is not. BB Ford Menlyn refuses to replace the key and accuses my son of being at fault for not swopping the key every 3 months.

I have phoned and requested to speak to the manager who was not available at the time, but was assured that he will call me back but still have not received any feedback. I have since replaced the spare key which does not work with a new key that does work for R750, compared to R10 000 BB Ford Menlyn wanted to charge me.