BM
BB Menlyn Ford
Claimed Business
BM
AI Review Summary
Based on recent customer reviews, BB Menlyn Ford faces significant criticism across its service and parts departments. Customers repeatedly report unnecessary or fabricated repair diagnoses, overcharging for parts, and poor workmanship resulting in return visits. Several reviewers describe aggressive, unprofessional interactions with staff and management, including unanswered callbacks from leadership. Supply chain failures and a lack of proactive communication further erode trust. Positive experiences do exist, with individual sales and service staff like Leon Oosthuizen and Mr. Ledwaba praised for exceptional, personalized customer care.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
Frequently Asked Questions About BB Menlyn Ford
Based on recent customer reviews, BB Menlyn Ford faces significant criticism across its service and parts departments. Customers repeatedly report unnecessary or fabricated repair diagnoses, overcharging for parts, and poor workmanship resulting in return visits. Several reviewers describe aggressive, unprofessional interactions with staff and management, including unanswered callbacks from leadership. Supply chain failures and a lack of proactive communication further erode trust. Positive experiences do exist, with individual sales and service staff like Leon Oosthuizen and Mr. Ledwaba praised for exceptional, personalized customer care.
BB Menlyn Ford has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked BB Menlyn Ford across 104 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Marius M
1 reviews | Active since Jan 2020
4 Mar 2026, 07:25
Over charged for rim
Bought rim for Ford Ecosport. I paid R3799.22. When opening box at tyre shop it had a bend. Clearly a reconditioned rim. It was easily fixed. My concern is that a year ago i paid R890 for a rim at Ermelo. I also phoned another Ford agency and they quoted approx R2400 for a new rim. I was clearly overcharged by a substantial amount. After phoning spares they were not helpfull .
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Marius M
1 reviews | Active since Jan 2020
4 Mar 2026, 07:25
Over charged for rim
Bought rim for Ford Ecosport. I paid R3799.22. When opening box at tyre shop it had a bend. Clearly a reconditioned rim. It was easily fixed. My concern is that a year ago i paid R890 for a rim at Ermelo. I also phoned another Ford agency and they quoted approx R2400 for a new rim. I was clearly overcharged by a substantial amount. After phoning spares they were not helpfull .
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Replies (0)RS
Riaan S
1 reviews | Active since Jan 2020
13 Jan 2026, 16:31
Worst service
Worst service I have ever received – BB Ford Menlyn My bakkie arrived at BB Ford Menlyn with no oil leaks, yet I was later informed that the timing belt cover was leaking badly and had to be replaced urgently. This was strange, as there were no oil leaks in my garage beforehand. I paid R15,083.88 for the service and oil leak repair. The very next morning, when I reversed the vehicle out of my garage, it started leaking oil immediately. I had to return the vehicle again and was told the cover needs to be removed and resealed, and that I can only collect it the next day — due to their own workmanship issue. Extremely frustrating and unprofessional experience. I will not be returning to BB Ford Menlyn.
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Riaan S
1 reviews | Active since Jan 2020
13 Jan 2026, 16:31
Worst service
Worst service I have ever received – BB Ford Menlyn My bakkie arrived at BB Ford Menlyn with no oil leaks, yet I was later informed that the timing belt cover was leaking badly and had to be replaced urgently. This was strange, as there were no oil leaks in my garage beforehand. I paid R15,083.88 for the service and oil leak repair. The very next morning, when I reversed the vehicle out of my garage, it started leaking oil immediately. I had to return the vehicle again and was told the cover needs to be removed and resealed, and that I can only collect it the next day — due to their own workmanship issue. Extremely frustrating and unprofessional experience. I will not be returning to BB Ford Menlyn.
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Replies (0)WM
Werner M
1 reviews | Active since Jan 2020
6 Oct 2025, 11:41
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, I have received no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to send an email with no other actions. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
Helpful (0)
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Werner M
1 reviews | Active since Jan 2020
6 Oct 2025, 11:41
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, I have received no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to send an email with no other actions. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
0
Replies (0)AW
Anton W
1 reviews | Active since Jan 2020
20 Sept 2025, 13:30
I bought what I thought to be a new Mahindra Scorpio N 4x4 adventure . What I got was a defective model with endless problems. I have contacted and sent lawyers letters, had ombudsman send instructions to resolve issues with no Joy. From scratches to rust
Avoid at all costs. Worst customer service I have ever experienced.
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Anton W
1 reviews | Active since Jan 2020
20 Sept 2025, 13:30
I bought what I thought to be a new Mahindra Scorpio N 4x4 adventure . What I got was a defective model with endless problems. I have contacted and sent lawyers letters, had ombudsman send instructions to resolve issues with no Joy. From scratches to rust
Avoid at all costs. Worst customer service I have ever experienced.
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Replies (0)NT
Nico T
1 reviews | Active since Jan 2020
5 Aug 2025, 12:16
Completely *********, Aggressive, and Money-Hungry – Avoid BB Ford Menlyn at All Costs
I took my Ford EcoSport to BB Ford Menlyn due to a manufacturer recall for a software update on the display unit. What followed was nothing short of shocking. Without prior warning, I received a WhatsApp from an unknown number, claiming there were “major issues” with my vehicle, attaching a video and document—with no official introduction or confirmation of legitimacy. Concerned, I phoned the dealership to verify the person's identity. I was met with sarcasm and rudeness from the receptionist who corrected me on the sender’s gender in a condescending tone before transferring me to the service advisor. The service advisor was aggressive and unprofessional, literally shouting at me with lines like “What do you want me to do, stay quiet?!” and “Your car is in a terrible condition – we don’t even know how you got here!” I asked why they were inspecting my engine when I came in for a display software update, and was told “we’re a business”—a clear indication that this was a fishing expedition for revenue. Disturbed by the service, I called the dealer principal—hoping for professionalism. Instead, he continued the combative tone, telling me “I have a business to run” and offering no clarity on why my engine was being dissected. They then quoted me almost R40,000 for so-called “urgent” repairs, none of which were discussed with me beforehand. I sent my personal Ford-approved technician to collect and inspect the vehicle. He confirmed that: A coolant leak, supposedly discovered by them, was exacerbated while in their care to the point that my car would not have been drivable if it arrived in that condition. A breather pipe, which they claimed was missing and critical to the vehicle’s operation, was found lodged in the bonnet—clearly removed by them. They stated my turbo needed replacing, which my technician found to be completely false. The entire experience felt like a deliberate and dishonest attempt to manufacture problems and pressure me into unnecessary, high-cost repairs. To top it off, the initial call I received from them was about replacing my windscreen. I declined, saying I would handle it through my insurance, but was pushed hard to have it done that same day. The agent even tried to upsell paint protection—on a 4-year-old car—saying “I’m going to switch to English now because the next part is in English.” This company operates like a money-grabbing machine, not a reputable dealership. The culture is pushy, dishonest, and *********, and customer service is virtually non-existent. I strongly advise anyone to stay far away from BB Ford Menlyn. You risk being ****med, intimidated, and taken for a ride—in every sense of the word.
Helpful (0)
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Nico T
1 reviews | Active since Jan 2020
5 Aug 2025, 12:16
Completely *********, Aggressive, and Money-Hungry – Avoid BB Ford Menlyn at All Costs
I took my Ford EcoSport to BB Ford Menlyn due to a manufacturer recall for a software update on the display unit. What followed was nothing short of shocking. Without prior warning, I received a WhatsApp from an unknown number, claiming there were “major issues” with my vehicle, attaching a video and document—with no official introduction or confirmation of legitimacy. Concerned, I phoned the dealership to verify the person's identity. I was met with sarcasm and rudeness from the receptionist who corrected me on the sender’s gender in a condescending tone before transferring me to the service advisor. The service advisor was aggressive and unprofessional, literally shouting at me with lines like “What do you want me to do, stay quiet?!” and “Your car is in a terrible condition – we don’t even know how you got here!” I asked why they were inspecting my engine when I came in for a display software update, and was told “we’re a business”—a clear indication that this was a fishing expedition for revenue. Disturbed by the service, I called the dealer principal—hoping for professionalism. Instead, he continued the combative tone, telling me “I have a business to run” and offering no clarity on why my engine was being dissected. They then quoted me almost R40,000 for so-called “urgent” repairs, none of which were discussed with me beforehand. I sent my personal Ford-approved technician to collect and inspect the vehicle. He confirmed that: A coolant leak, supposedly discovered by them, was exacerbated while in their care to the point that my car would not have been drivable if it arrived in that condition. A breather pipe, which they claimed was missing and critical to the vehicle’s operation, was found lodged in the bonnet—clearly removed by them. They stated my turbo needed replacing, which my technician found to be completely false. The entire experience felt like a deliberate and dishonest attempt to manufacture problems and pressure me into unnecessary, high-cost repairs. To top it off, the initial call I received from them was about replacing my windscreen. I declined, saying I would handle it through my insurance, but was pushed hard to have it done that same day. The agent even tried to upsell paint protection—on a 4-year-old car—saying “I’m going to switch to English now because the next part is in English.” This company operates like a money-grabbing machine, not a reputable dealership. The culture is pushy, dishonest, and *********, and customer service is virtually non-existent. I strongly advise anyone to stay far away from BB Ford Menlyn. You risk being ****med, intimidated, and taken for a ride—in every sense of the word.
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Replies (0)VL
Van L
1 reviews | Active since Jan 2020
30 Jul 2025, 13:32
Be Aware !!!
My sons Ford Figo keys was ****** last year and we had the key replaces at BB Ford Menlyn. However, he has since used his original spare key and recently noticed the driver’s door struggle to unlock, although the passenger door, boot and ignition still works fine. My assumption is that the driver’s door lock is worn out and needs to be replaced. When my son tried the new spare key which we bought in April last year form BB Ford Menlyn, he noticed that it does not work on any of the doors, boot or ignition. This clearly indicate that there is a problem with the new spare key. When my son took the key back to Ford, they rejected the claim that the key is faulty and said that all locks and ignition needs to be replaced +\- 10k. I then shown the new spare key to a qualified locksmith who specialize in car keys, and he confirmed my suspicions that the spare key is faulty and pointed out that in order for the key to work, it needs to be symmetric which it is not. BB Ford Menlyn refuses to replace the key and accuses my son of being at fault for not swopping the key every 3 months. I have phoned and requested to speak to the manager who was not available at the time, but was assured that he will call me back but still have not received any feedback. I have since replaced the spare key which does not work with a new key that does work for R750, compared to R10 000 BB Ford Menlyn wanted to charge me.
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Van L
1 reviews | Active since Jan 2020
30 Jul 2025, 13:32
Be Aware !!!
My sons Ford Figo keys was ****** last year and we had the key replaces at BB Ford Menlyn. However, he has since used his original spare key and recently noticed the driver’s door struggle to unlock, although the passenger door, boot and ignition still works fine. My assumption is that the driver’s door lock is worn out and needs to be replaced. When my son tried the new spare key which we bought in April last year form BB Ford Menlyn, he noticed that it does not work on any of the doors, boot or ignition. This clearly indicate that there is a problem with the new spare key. When my son took the key back to Ford, they rejected the claim that the key is faulty and said that all locks and ignition needs to be replaced +\- 10k. I then shown the new spare key to a qualified locksmith who specialize in car keys, and he confirmed my suspicions that the spare key is faulty and pointed out that in order for the key to work, it needs to be symmetric which it is not. BB Ford Menlyn refuses to replace the key and accuses my son of being at fault for not swopping the key every 3 months. I have phoned and requested to speak to the manager who was not available at the time, but was assured that he will call me back but still have not received any feedback. I have since replaced the spare key which does not work with a new key that does work for R750, compared to R10 000 BB Ford Menlyn wanted to charge me.
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Replies (0)BD
Bayard D
1 reviews | Active since Jan 2020
21 May 2025, 08:24
Gross Misconduct and Service
Recently took my Ford Everest in after it had gone into limp mode (73,000km's) on two occasions, but still drivable. Was told I need a new gearbox (R91K). Was also told it is outside goodwill warranty. Whilst my vehicle was there still I then received a call from their Sales department asking me if I was in the market for a vehicle. After going through all avenues I reached out to FMCSA who made arrangements for my vehicle to go back to BB Menlyn. It turns out it was a dirty output shaft speed sensor, to say they were unapologetic would be an understatement. Have left two messages for the DP but it appears he's too busy to attend to this. Diabolical would not begin to describe my experience. It does make one wonder, how many people have paid for something that wasn't faulty.
Helpful (0)
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Bayard D
1 reviews | Active since Jan 2020
21 May 2025, 08:24
Gross Misconduct and Service
Recently took my Ford Everest in after it had gone into limp mode (73,000km's) on two occasions, but still drivable. Was told I need a new gearbox (R91K). Was also told it is outside goodwill warranty. Whilst my vehicle was there still I then received a call from their Sales department asking me if I was in the market for a vehicle. After going through all avenues I reached out to FMCSA who made arrangements for my vehicle to go back to BB Menlyn. It turns out it was a dirty output shaft speed sensor, to say they were unapologetic would be an understatement. Have left two messages for the DP but it appears he's too busy to attend to this. Diabolical would not begin to describe my experience. It does make one wonder, how many people have paid for something that wasn't faulty.
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Replies (0)DH
Danielle H
1 reviews | Active since Jan 2020
13 May 2025, 08:50
*********** and useless
Absolutely terrible service and complete incompetence from the staff. They seem more interested in their phones than actually doing their jobs. My husband took his Bakkie in for a service, and not only was the belly plate/sump guard removed, but they never reinstalled it. Now they’re claiming it was never there in the first place. It’s clear they have no idea what they’re doing — no one knows the proper terms for vehicle parts, and each person uses a different name for the same thing. Completely disorganized and *************. Avoid at all costs.
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Danielle H
1 reviews | Active since Jan 2020
13 May 2025, 08:50
*********** and useless
Absolutely terrible service and complete incompetence from the staff. They seem more interested in their phones than actually doing their jobs. My husband took his Bakkie in for a service, and not only was the belly plate/sump guard removed, but they never reinstalled it. Now they’re claiming it was never there in the first place. It’s clear they have no idea what they’re doing — no one knows the proper terms for vehicle parts, and each person uses a different name for the same thing. Completely disorganized and *************. Avoid at all costs.
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