BB Menlyn Ford
Claimed Business
|1.8|6 Reviews (last 12 months)|This business does not respond to reviews
BB Menlyn Ford
Claimed Business
|1.8
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-67Unlikely
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.8|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCL
Channerie L
1 reviews | Active since Aug 2023
8 May 2026, 19:04
exceptional service
I would like to take a moment to compliment and acknowledge the exceptional service I received from Chloe and Amelia during the purchase of my new vehicle. This is now the second vehicle I have purchased through Chloe, and on both occasions the experience was absolutely outstanding from start to finish. Her professionalism, efficiency, communication, and dedication made the entire process seamless, and incredibly, both times I had my vehicle delivered within 24 hours. A special thank you as well to Amelia for her excellent assistance throughout the process. The teamwork between the two of them truly reflects a high standard of customer service. I know firsthand how rare it is to find such a strong Sales Executive and F&I team. Their level of service, attention to detail, and customer care genuinely stood out and deserves recognition.
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Channerie L
1 reviews | Active since Aug 2023
8 May 2026, 19:04
exceptional service
I would like to take a moment to compliment and acknowledge the exceptional service I received from Chloe and Amelia during the purchase of my new vehicle. This is now the second vehicle I have purchased through Chloe, and on both occasions the experience was absolutely outstanding from start to finish. Her professionalism, efficiency, communication, and dedication made the entire process seamless, and incredibly, both times I had my vehicle delivered within 24 hours. A special thank you as well to Amelia for her excellent assistance throughout the process. The teamwork between the two of them truly reflects a high standard of customer service. I know firsthand how rare it is to find such a strong Sales Executive and F&I team. Their level of service, attention to detail, and customer care genuinely stood out and deserves recognition.
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Marius M
1 reviews | Active since Mar 2026
4 Mar 2026, 09:25
Over charged for rim
Bought rim for Ford Ecosport. I paid R3799.22. When opening box at tyre shop it had a bend. Clearly a reconditioned rim. It was easily fixed. My concern is that a year ago i paid R890 for a rim at Ermelo. I also phoned another Ford agency and they quoted approx R2400 for a new rim. I was clearly overcharged by a substantial amount. After phoning spares they were not helpfull .
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Marius M
1 reviews | Active since Mar 2026
4 Mar 2026, 09:25
Over charged for rim
Bought rim for Ford Ecosport. I paid R3799.22. When opening box at tyre shop it had a bend. Clearly a reconditioned rim. It was easily fixed. My concern is that a year ago i paid R890 for a rim at Ermelo. I also phoned another Ford agency and they quoted approx R2400 for a new rim. I was clearly overcharged by a substantial amount. After phoning spares they were not helpfull .
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Riaan S
1 reviews | Active since Jun 2022
13 Jan 2026, 18:31
Worst service
Worst service I have ever received – BB Ford Menlyn My bakkie arrived at BB Ford Menlyn with no oil leaks, yet I was later informed that the timing belt cover was leaking badly and had to be replaced urgently. This was strange, as there were no oil leaks in my garage beforehand. I paid R15,083.88 for the service and oil leak repair. The very next morning, when I reversed the vehicle out of my garage, it started leaking oil immediately. I had to return the vehicle again and was told the cover needs to be removed and resealed, and that I can only collect it the next day — due to their own workmanship issue. Extremely frustrating and unprofessional experience. I will not be returning to BB Ford Menlyn.
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Riaan S
1 reviews | Active since Jun 2022
13 Jan 2026, 18:31
Worst service
Worst service I have ever received – BB Ford Menlyn My bakkie arrived at BB Ford Menlyn with no oil leaks, yet I was later informed that the timing belt cover was leaking badly and had to be replaced urgently. This was strange, as there were no oil leaks in my garage beforehand. I paid R15,083.88 for the service and oil leak repair. The very next morning, when I reversed the vehicle out of my garage, it started leaking oil immediately. I had to return the vehicle again and was told the cover needs to be removed and resealed, and that I can only collect it the next day — due to their own workmanship issue. Extremely frustrating and unprofessional experience. I will not be returning to BB Ford Menlyn.
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Werner M
1 reviews | Active since Apr 2015
6 Oct 2025, 13:41
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, I have received no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to send an email with no other actions. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
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Werner M
1 reviews | Active since Apr 2015
6 Oct 2025, 13:41
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, I have received no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to send an email with no other actions. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
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Replies (0)AW
Anton W
1 reviews | Active since Sept 2025
20 Sept 2025, 15:30
I bought what I thought to be a new Mahindra Scorpio N 4x4 adventure . What I got was a defective model with endless problems. I have contacted and sent lawyers letters, had ombudsman send instructions to resolve issues with no Joy. From scratches to rust
Avoid at all costs. Worst customer service I have ever experienced.
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Anton W
1 reviews | Active since Sept 2025
20 Sept 2025, 15:30
I bought what I thought to be a new Mahindra Scorpio N 4x4 adventure . What I got was a defective model with endless problems. I have contacted and sent lawyers letters, had ombudsman send instructions to resolve issues with no Joy. From scratches to rust
Avoid at all costs. Worst customer service I have ever experienced.
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Replies (0)