NT
Nico T
Active since Nov 2024
2
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Reviews
2 reviews8 months ago
Completely *********, Aggressive, and Money-Hungry – Avoid BB Ford Menlyn at All Costs
I took my Ford EcoSport to BB Ford Menlyn due to a manufacturer recall for a software update on the display unit. What followed was nothing short of shocking. Without prior warning, I received a WhatsApp from an unknown number, claiming there were “major issues” with my vehicle, attaching a video and document—with no official introduction or confirmation of legitimacy. Concerned, I phoned the dealership to verify the person's identity. I was met with sarcasm and rudeness from the receptionist who corrected me on the sender’s gender in a condescending tone before transferring me to the service advisor. The service advisor was aggressive and unprofessional, literally shouting at me with lines like “What do you want me to do, stay quiet?!” and “Your car is in a terrible condition – we don’t even know how you got here!” I asked why they were inspecting my engine when I came in for a display software update, and was told “we’re a business”—a clear indication that this was a fishing expedition for revenue. Disturbed by the service, I called the dealer principal—hoping for professionalism. Instead, he continued the combative tone, telling me “I have a business to run” and offering no clarity on why my engine was being dissected. They then quoted me almost R40,000 for so-called “urgent” repairs, none of which were discussed with me beforehand. I sent my personal Ford-approved technician to collect and inspect the vehicle. He confirmed that: A coolant leak, supposedly discovered by them, was exacerbated while in their care to the point that my car would not have been drivable if it arrived in that condition. A breather pipe, which they claimed was missing and critical to the vehicle’s operation, was found lodged in the bonnet—clearly removed by them. They stated my turbo needed replacing, which my technician found to be completely false. The entire experience felt like a deliberate and dishonest attempt to manufacture problems and pressure me into unnecessary, high-cost repairs. To top it off, the initial call I received from them was about replacing my windscreen. I declined, saying I would handle it through my insurance, but was pushed hard to have it done that same day. The agent even tried to upsell paint protection—on a 4-year-old car—saying “I’m going to switch to English now because the next part is in English.” This company operates like a money-grabbing machine, not a reputable dealership. The culture is pushy, dishonest, and *********, and customer service is virtually non-existent. I strongly advise anyone to stay far away from BB Ford Menlyn. You risk being ****med, intimidated, and taken for a ride—in every sense of the word.
0 replies
12 months ago
Blatant disregard for trustworthiness and customer service - STAY AWAY
<div>I am considering moving 2 home loans from my existing banks. I started a conversation with Investec in SEPTEMBER 2024 and I'm still no closer to closing the deal. I initially corresponded with a person by the name***** who ignored my initial request for support for 15 days. After this, I was finally able to send supporting information in March 2025 (once I was able to obtain my latest IRP5 as requested). After following up multiple times I was finally directed to a person by the name of***** who made multiple empty promises on feedback for more than 2 weeks. I eventually called their support department, lodged a complaint, and was redirected to another private banker and support person. I was comforted that the person named ***** who assisted would be able to convince me that I should move to Investec. In his absence, his colleague has subsequently also made a bunch of empty promises ("by close of business", at least 3 times - untrue) and is now requesting documents that have already been submitted in March. This bank seems to not know what is going on in their own house, and I am sceptical about moving my homes to a place that is clearly in a mess. In the meantime, ABSA bank was diligent in providing feedback DAILY and being SO patient in waiting for my final decision. All of this even before they have my money. I can just imagine how they will treat me once they have my money. Disgusting</div>
58 replies
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