WM
Werner M
Active since Apr 2015
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Eugene at Travelstart
Review for Eugene I received excellent service from Eugene. His tone was friendly, helpful and genuinely reassuring throughout our interaction. It’s always refreshing to deal with someone who is so clued up and confident in what they’re doing. Eugene made the entire process smooth and stress-free. Truly outstanding service — thank you!
0 replies
6 months ago
Ongoing Delay and Lack of Feedback – Ford Puma Repair
Dear Ford Team, I am writing to express my growing frustration regarding the ongoing delay in repairing my Ford Puma, which was spiked about a month ago. Despite numerous follow-ups, I continue to receive the same response — that the part is still on back order. This situation has now become completely unacceptable. I have been in constant contact with your representative at Ford Menlyn, yet no one has been able to provide a concrete update, timeline, or alternative solution. The lack of transparency and urgency is extremely disappointing and reflects poorly on Ford’s commitment to after-sales service. I chose the Puma because I genuinely believe in the brand and its quality. However, this experience has made me seriously question Ford’s customer support standards. It appears that clients are treated as mere numbers rather than valued customers who invested in your product with trust and expectation of proper service. It is concerning to see Ford following the same path as several major German brands — where arrogance and poor customer care dominate the after-sales experience. I expected better from Ford. I require a clear and immediate update on the status of my car and the exact timeframe for when the part will be available and the repair completed. If this issue cannot be resolved promptly, I will have no choice but to escalate it further through formal complaint channels. I look forward to your swift response. Sincerely, Werner Marneweck 066 256 0550
0 replies
6 months ago
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, I have received no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to send an email with no other actions. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
0 replies
6 months ago
Title: Unacceptable Delays – Urgent Attention Required
I would like to formally express my dissatisfaction with the way BB Motor Group has managed the current situation regarding my vehicle. My car has been out of use for an unreasonably long period due to the unavailability of a single part. It is extremely concerning that, in the entire South Africa, this part cannot be sourced. Given the number of vehicles of the same model on the road, this lack of availability raises serious questions about BB Motor Group’s supply chain management and commitment to customer service. To date, no alternative solutions, and no indication of urgency. This lack of proactive communication and follow-through is unacceptable for a company of this size and reputation. It is easy just to to send an e-mail. I expect immediate escalation of this matter, with transparent feedback regarding the status of the part, a realistic timeline for resolution, and a clear explanation of why this situation has been allowed to continue for so long. I trust that this issue will now receive the serious and prompt attention it requires.
0 replies
7 months ago
Mansoor Martin - Santam
I just want to say a big thank you to Mansoor Martin for always being so quick to answer my calls and emails. Every interaction has been friendly, professional, and really helpful. It makes such a difference dealing with people who genuinely care about good service. Really appreciate it – keep it up! 👍
53 replies
23 months ago
Mansoor Martin was exceptional!
Mansoor Martin I struggled to get help after I had a bad experience with Autolab Menlyn. Mansoor took my call and within 20minutes, everything was arranged. He is professional, friendly, and knows how the system works. This is the type of person that will keep me with a company like Santam Insurance.
53 replies
44 months ago
Ticketmaster more like TicketAmateur...
This company is the worst ticket provider that I have ever used. I have a family responsibility duty on the same day that 'Francois van Coke & Vriende' is taking place. I send my email out to them, and they have a 60 day clause in their terms and conditions. In other words, they will not refund the ticket because apparently it takes so very long to exchange a ticket. I actually had such a laugh when the lady that sent the email said that I can gladly give the ticket to someone else, but shouldn't resell the ticket. So I can sponsor someone else a free show because it is to difficult to give my money to me. I won't recommend Ticketmaster to anyone... ever!!
0 replies
53 months ago
Credit card losing facility
I moved from ABSA to FNB a few years ago and received amazing service. But, recently I wanted to move my credit card limit and was escalated to a Premier bank account for the credit card. The monthly fee is way more than I can pay. I have been speaking with "online bankers" and the matter is still not revolved. There is a debit order scheduled for the 15th but I won't pay that as I have all the proof of asking these experts to downgrade the account before that time of the 15th. I am waiting for someone at admin to tell me that it has been done. I am a very unhappy client. Your way in which you get people to bank with you and stay with you should be the same. The bankers are willing to assist but the admin department are not of the same value to the company.
106 replies
57 months ago
Wrongfully debited
I just swopped Life Insurance from Discovery (just to expensive, but brilliant), towards BrightRock. Wow, first of all, they assume certain things on your life cover and then they just debited your account even if the date was set for 1 September. Not a great way to start this relationship.
53 replies
58 months ago
Engagement Ring Review
I wanted to make a custom engagement ring for my soon-to-be fiancé. Maret was the person that took my call and I have never experienced someone that actually cared about what I wanted to do. I did have other appointments scheduled for that day but after consulting with Maret I knew that Poggenpoel Diamond Jewellers was the one company I wanted to work with. The design process went smoothly and Maret Madelein sure I received the ring before their policy dates they have. My now fiancé absolutely loves her ring. The ring was even better than the 3D design she sent me. Thank you for the best service I have seen in a long time. I know that this won't be the last time I make use of your service.
0 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
10 (62.5%)