Gross Misconduct and Service

Recently took my Ford Everest in after it had gone into limp mode (73,000km's) on two occasions, but still drivable. Was told I need a new gearbox (R91K). Was also told it is outside goodwill warranty. Whilst my vehicle was there still I then received a call from their Sales department asking me if I was in the market for a vehicle. After going through all avenues I reached out to FMCSA who made arrangements for my vehicle to go back to BB Menlyn. It turns out it was a dirty output shaft speed sensor, to say they were unapologetic would be an understatement. Have left two messages for the DP but it appears he's too busy to attend to this. Diabolical would not begin to describe my experience. It does make one wonder, how many people have paid for something that wasn't faulty.