BBM Law Bedfordview - Refund not done even after sending emails requesting my money

I paid the law firm on the 27th August 2025 for them to assist me with the disconnection of electricity in our complex. I emailed the documents to the lawyer, when I arrived at their offices in Bedfordview, the lawyer looked at the document and told me they are representing the Managing Agent, they won't be able to assist. They will refund me my R5000. I sent emails after emails requesting my refund, I was told my refund will be transferred shortly. Even now, I'm still waiting for my refund. On the 27th of September, it will be one month 😡I wouldn't recommend them to anyone. Its so disappointing to see law firms acting this way, I was expecting a professional organisation where clients are valued but I got a lot of frustrations from them. I'm unable to buy my uncle his medication because I don't have money. The director from BBM Law doesn't think I need my money. I hope other people won't make the same mistake of using lawyers without doing due diligence. Never again