Misconduct and ******* credit checks. Agents providing false information for complaints depsrtment

Telkom. I have been struggling now for 3 weeks to get the details of your legal team and complaints department. Everytike I call in your team gives me different numbers to call, or different email addresses to use to send in my complaint. And each time the email addresses do not exist and every phone number no one can assist. You have *******ly done credit checks on my name with out my concent and I have given you 7 days to remove this. Your agents constantly give me **** email addresses for your complaints department and none of the email addresses work.. Please ensure your legal department or complaints department contacts me. Failure to do so I will raise the concern of ******* credit checks with the ombud and my attorneys will step in. I will not leave this. You teach your agents to lie to clients and provide **** details for your complaints department which is against the legislation and purely *******. I did not give any concent for credit checks to be done on my name and I expect a response or the matter will be escalated