Worst customer service, would not recommend

Worst service ever, definitely not deserving of the so called "4-stars". My mother took me for my 30th birthday, and The Beach Hotel contacted her to ask if she wanted to make special arrangements such as flowers, balloons, a cake etc to make the room look special for me. My mother made arrangements, and when we arrived nothing was in the room. They also said they usually do complementary platters for special occasions, which was also not in the room. My mom went to reception area to ask about it, and the lady said she is not aware of any balloons etc, but she knows the platter is done and it just needs to be taken to the room. They never brought it to the room. Needless to say, everyone my mom spoke to said they were never informed of any special arrangements, and the lady responsible kept avoiding us even though multiple people said they have escalated the matter to her. She eventually phoned my mother a week after the incident and confessed that she forgot. No sincere apology, no trying to make it up to us. The lack of service ruined the whole evening, and my mother also got food poisoning. The reception also could not advise where the closest place was for me to get medication for my mother, as she had been sick the whole night, and I would have expected that the staff of a "4-star" hotel would be more knowledgeable about their surroundings. They simply did not care that their lack of attention to detail resulted in a bad experience for my 30th birthday. I would NOT recommend this place to anyone.