Bad service

I Went for blueberry beacon for celebrating of my niece birthday First time trying it out, I booked via WhatsApp the booked me at 6 instead of 2pm we waited at the door till 3 the waitress said they were busy sort the issue I end up getting inside with them allowing me because it was late the kids were hungry they service was bad ,after they saw I’m inside without they permission they came to me to apologise but first they gave us attitude , they took more booking but they don’t have much space