Beauty Breaks Holiday Club Scam

I signed up with a holiday club then named Beauty Breaks, but has since been undertaken by Live Wire Value Vacations. I signed up for a 7 day paid holiday in February 2016 through telephonic conversation. Our contract stipulated that monthly debits of R400 will be deducted from my bank account starting from the 20th of February 2016 and upon 12 successful debits, I am entitled to a 7 day holiday ranging from options between Cape – Town, Jhb and Durban. They asked me to confirm my holiday at least 2 months prior to the holiday date.

To make a long story short, after 12 successful debits, I have not yet received my holiday. Each time I phone in to make a booking for my holiday, the places are either fully booked or I am asked to phone back. I complied with their requirements to phone in 2 months before and they have received all my payments. I was advised by the consultant that I should phone in after my 12 payments have been received if I no longer wish to continue with the holiday club, because If I don’t phone in to cancel, they will continue to debit me and I will not be refunded. To which I phoned in to cancel my subscription on the 23 March 2017 and also attempted to book my holiday for April. I was once again advised that they are fully booked. At this point I was infuriated. None of the consultants i dealt with ,Latoya Arendse, Beverly or Cameron could/ or would assist me.

I phoned the company again on Tuesday (22 August 2017) to claim my holiday which is still owed to me. I spoke to a lady named Cameron who advised me that they can’t find me on the system because I cancelled my policy. I explained why and she seemed to understand, she advised she would have to inquire whether the holiday is still valid, to which she came back and told me that she spoke to her colleagues that I dealt with (Latoya Arendse and Beverly) and that they advised that I forfeited the holiday because I did not take it after 3 months of cancelling my subscription. Please note, this was never advised to, me after the numerous times that I phoned in. I told the consultant to please listen to the recordings and I attached my emails to them confirming that I was not advised of such. The consultant never returned my phone calls and I have to phone in each time to beg them to locate the recordings of the initial contract as well as subsequent recordings that was made during my time phoning in to them. They have still not located the calls. The recordings have seemingly disappeared.

They don’t want to refund my money or even give me the holiday I paid for. They have done this to many other people as reflected on hello peter complaints. I feel that what they are doing is scamming innocent people out of their money.

i would like to be fully refunded because i dont trust them anymore!!!!!!!!!!!!!!