Curupped companies

Complaint against Beauty Breaks and Value Vacations

As I read in all the complaints on Hellopeter about Beauty Breaks and Value Vacation, mine is almost the same. November 2015 I took out a vacation for R399 a month and my son took one out for R299. I phoned them several times to try and get a contract, we never received anything. We were never inform about any breakage fee or booking fee that came to an amount of R3500. We did had an argument about the deposits and they decide we only have to pay the breakage fee. We tried to book places but everything was fully booked. The only place that was available was in La Cariba Marina Martinique. I was under the impression that the place was on the ground floor and see view, because I have a problem with my feet. We took that holiday March 2016, when we got there the place was on the third floor and no see view inside . My son paid his holiday in full but could not make use of it due to his work arrangements. They changed his holiday time to December. He did not stop any payments and in the mean while Value Vacations took over from Beauty Breaks. We bought the holiday from him and made arrangements with them to use the holiday. We used one week from Value Vacations but for some reason the other fully paid week is now missing. Beauty Break say they did not receive the payment for the first years holiday and Value Vacations said they only received payments for the last years week holiday. So the first holiday is just missing. We lodged a complain against both companies via National consumer Credits,but they do not make any headlines with this companies. What do you think were should we go to get our money back?

We do not want the holiday.