Theft, fraud and exploitation by Beauty Breaks/Value vacation

My father was sold a holiday package whereby he pays monthly premiums for a year. Upon completion of these premiums and now booking his holiday he was told that he has to pay a booking & breakage fee which wasn't previously mentioned.

Before he is even able to make this payment, he is informed that all the holiday resorts are fully booked for the time he wants to go on holiday and he should rather go the following year.

When he calls a couple months later to book, he's told his policy has lapsed as he didn't take the holiday within 3 months of paying the last premium, which he wasn't told.

When he tells me this, I offer to follow as this makes no sense. So first when I call Beauty Breaks on their ********** 187 number which my father had been calling & getting all this information, when I call I am told that he isn't a client of theirs any more and am given a number for Value Vacation which is the company which Beauty Breaks sold some of their clients to or partners split, don't remember what exactly the story was.

So I call Value vacation on the ********** 900 number given to me by the Beauty Breaks people. I give them my dads ID number and they confirm that my dad indeed is a client.

First, my dad was sold this package telephonically and never sent documentation as agreed over the phone. All clauses were unknown to him as the client. They first say my dad cancelled his policy himself. After speaking to Tanya Arendse (the dishonest and spineless manager) who said he would then contact my father to confirm all the details I had given them and try to get dates of times he called so she could listen on the conversations to authenticate. Perfect, I asked that she forward me those recordings when she found them so I could listen to them too.

She failed to respond to us via email, never contacted my dad, and wasn't available for phone calls. Eventually when she responded weeks later she was now telling me that she won't be addressing me as a 3rd party. Even though my father had consented to me acting on his behalf. And in email said that she called my father yet that was untrue.

BEAUTY BREAKS/VALUE VACATION IS A SCAM!!!!

1. OVERSELLING LIMITED ACCOMODATION

2. EXPLOITING THE ELDERLY They stole thousands from my father, an elderly man who didn't know better

3. HIDDEN T&C's

THIS IS AN INFRINGEMENHT TO THE CPA!!!!