I felt disrespected

We are in the process of purchasing a new house and was looking around shopping for indoor fire places. Out of may options, I really thought Beauty Fires and On Fire were my options.

I visited both stores more than one occasion to make an informed decision.

On my second visit to Beauty fires and in the final stages of deciding on a design, I fell in love with the options at this store, and while dealing with Richard, who was in fact awesome, I heard a loud voice across the sales floor whose kids are those please control them. Keeping in mind, there where other customers in the store.

My two daughters, 6 and 8 is by far uncontrollable, they were in fact sitting on the carpet in front of a fire place.

When this happened, I felt embarrassed that the Director of Sales managed the situation in this way. I then decided not to continue business with them because they made me feel this way. I honestly felt disrespected. I would have appreciated a discreet, professional manner of dealing with the situation.

I’m not saying don’t do business with them, I am saying try and deal with Richard, and not Jamie De Waal.