WW
Wesley W
Active since Apr 2010
4
Reviews
0
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Reviews
4 reviews58 months ago
I felt disrespected
We are in the process of purchasing a new house and was looking around shopping for indoor fire places. Out of may options, I really thought Beauty Fires and On Fire were my options. I visited both stores more than one occasion to make an informed decision. On my second visit to Beauty fires and in the final stages of deciding on a design, I fell in love with the options at this store, and while dealing with Richard, who was in fact awesome, I heard a loud voice across the sales floor whose kids are those please control them. Keeping in mind, there where other customers in the store. My two daughters, 6 and 8 is by far uncontrollable, they were in fact sitting on the carpet in front of a fire place. When this happened, I felt embarrassed that the Director of Sales managed the situation in this way. I then decided not to continue business with them because they made me feel this way. I honestly felt disrespected. I would have appreciated a discreet, professional manner of dealing with the situation. I’m not saying don’t do business with them, I am saying try and deal with Richard, and not Jamie De Waal.
0 replies
74 months ago
Only bad reviews about Montagu Caravan Park.
I would like to put my complaint in writing and I would like to receive a response from the owner, Antoinette Kotze, If she cares... 1. Due to the Corona Virus challenge, our friends booked camping sites for us from 20th - 22nd March. they needed to cancel due to a lack of economic downfall and a loss of income because of Corona. 2. On Monday 16 March they canceled the booking. 3. Immediately, I called Carin advising that we the Williams, would like to book 1 site, and immediately paid the deposit of R410. 4. On Tuesday I fell ill, we decided to wait it out and see if I could recover before Friday. (I was flat on my back, in bed) 5. Thursday evening before 5 (16h52 exactly), I called and spoke to Carin, requesting that we move the camping dates out till 30th - 4th April (4 nights instead of 2 nights), she said I need to send an email and she will see what she can do, which I immediately did. 6. On Friday morning at 7h50, I spoke to Joey/Jade, advising her that I haven't heard from Carin as promised, keeping in mind, this is the day we needed to arrive. 7. At 8h10, we received an email from Carin saying that they can not accommodate our request to move the dates as it was short notice and we need to advise her if she needs to cancel the booking. Which means we will lose our R410. 8. I then called Carin and she showed no intention to assist. We argued. - I requested to speak to management and Carin said they not available, only on Monday. 9. My wife then called the same number and Joey answered. She also showed the behavior of being defensive. 10. My wife and I had no choice, but to hustle to get packed, we arranged a trailer, packed and off to Montagu we went. a 3-hour drive from where we live.- The reason we went was, based on the attitude of both employees, we weren't going to let Montagu earn a clean profit of R410 for free! So we went, hating the fact that we needed to support the caravan park. 11. When we got to Montagu, the gate was closed. My wife then called the mobile number (used previously). My wife requested for them to open the gate. Carin, who answered said they busy with other customers we need to wait out turn. We waited form10 min, along with 3 other cars behind us. Another camper opened for us. 12. When we arrived at the office, we could immediately sense hostility from both Carin and Joey. 13. They were unaccommodating and ignored me, and we argued. 14. I walked out and my wife dealt with them. I would like to bring this to your attention: I know Montagu is a family business, I could sense the arrogance from Carin who is the wife of a son or whoever... there was no sense of customer service, no will to want to assist. All she said was it was policy, yet she could tell me that on Thursday when I called. I requested management to call me and Carin said Montagu Caravan Park doesn't make external calls they only communicate via email. This is my other concern.Joey, who dealt with clients, had gloves on. NOWHERE in the park, for campers was any sort of hand sanitizer or soap. Kind of confirms the attitude of Joey and Carin - not in it for the campers... I don't expect anyone to contact me, only because this was my experience. And If no one does, it proves my point. At this point, I have also not gotten an apology from Joey or Carin, which I expect in writing. Best regards Wesley Williams
0 replies
83 months ago
Scam
I was just scammed, please contact me on 0795033333 if you've been scammed. I am taking this further.
75 replies
85 months ago
Hirsch Over Promise - Don't Trust them
I have chatted to Jean Simpson about a Refridgerator I purchased from her on the 16/3./2019. I called her last week on Thursday. She confirmed that she will call me back later that day with a reference number as she needs to log a service call. I haven't heard anything since. I then reached out to your agent online, as per below script, who said they will be corresponding via email. I still haven't heard anything from Hirsch. I am sitting with a 1-month-old fridge that leaks. If I do not hear anything from anyone at Hirsch, I WILL be taking this further. I would also expect a full refund.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
3 (75%)