Beauty on TApp
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
599h 53mReply Time
-75 NPSUnlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 599 hours 53 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
599 hours 53 minutes
NPS Score
-75
Recommended: Unlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 599 hours 53 min
Review Distribution
1.1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(11.1%)
1(88.9%)
5(0%)
4(0%)
3(0%)
2(11.1%)
1(88.9%)
Frequently Asked Questions About Beauty on TApp
Beauty on TApp has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 45% of negative reviews, typically within 599 hours 53 min. Hellopeter has tracked Beauty on TApp across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
Debbie R
1 reviews | Active since Jan 2020
27 Jan 2026, 05:47
This company is a **** - Be Carefull
Ordered a product online in beginning of December and was told that I would get notification via my phone, never received anything. Then starting querying 2 weeks later and was told I gave them the wrong phone number twice which was definitely not the case and they were very rude. I was then told that the parcel was already on the way back to them and If I want it to be sent again, I would have to pay again. I then requested a refund and was told to wait 5 -7 working days. On the 12 of Jan 26 I had not received the refund and contacted them upon which I was told that they do not have my banking details I must give it to them again. I asked for an email addres and she spelled it for me and I sent the banking details. Upon quering if they had received my email they said no and I asked them to spell the email address again, this time she gave me a different email adress and I sent again. Waited for the refund, nothing, contacted them again on the 26th of Jan and was told they will check with finance and come back to me the same day, nothing yet?
Helpful (0)
|Replies (0)DR
Debbie R
1 reviews | Active since Jan 2020
27 Jan 2026, 05:47
This company is a **** - Be Carefull
Ordered a product online in beginning of December and was told that I would get notification via my phone, never received anything. Then starting querying 2 weeks later and was told I gave them the wrong phone number twice which was definitely not the case and they were very rude. I was then told that the parcel was already on the way back to them and If I want it to be sent again, I would have to pay again. I then requested a refund and was told to wait 5 -7 working days. On the 12 of Jan 26 I had not received the refund and contacted them upon which I was told that they do not have my banking details I must give it to them again. I asked for an email addres and she spelled it for me and I sent the banking details. Upon quering if they had received my email they said no and I asked them to spell the email address again, this time she gave me a different email adress and I sent again. Waited for the refund, nothing, contacted them again on the 26th of Jan and was told they will check with finance and come back to me the same day, nothing yet?
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Replies (0)MN
Mandisi N
1 reviews | Active since Jan 2020
7 Nov 2025, 18:52
Buy at your own risk
This company does not value their customers.Its only good on social media so don’t be fooled! If I could give this company zero stars I would.What a terrible shopping experience I had.I tried to return a product I have bought 24 hrs prior and they refused.Product was sealed and unused.And they refused to refund my cash .Never spending a dime at this shop!
Helpful (0)
|Replies (0)MN
Mandisi N
1 reviews | Active since Jan 2020
7 Nov 2025, 18:52
Buy at your own risk
This company does not value their customers.Its only good on social media so don’t be fooled! If I could give this company zero stars I would.What a terrible shopping experience I had.I tried to return a product I have bought 24 hrs prior and they refused.Product was sealed and unused.And they refused to refund my cash .Never spending a dime at this shop!
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Yonela M
1 reviews | Active since Jan 2020
4 Sept 2025, 14:56
"We don't give preference to any one product".. Even when it works better for your skin.
Beauty on Tapp Fourways - Most of the product knowledge people come into the shop with is from social media reviews. The staff does not give educated guidence when it comes to specific skin care needs or product choice. They insist 'they don't give preference to any products' which means they take the closest product to the consultant not the best one for the customer need. This is great for the clients who get their products into the store but horrific for customers who come in to a boutique shop looking for specific guidence when it comes to their skin care routine. It should not be said to consumers. It is up Selling. We spent close to R 4 000 in the store just to be told we were using the wrong products for our skin because the previous consultant/ store assistant just picked the first product closest to her when we asked for an eye cream.. I specifically asked for an eye cream that helps with under eye discoloration. Very frustrating but this is also why you would rather go to a dermatologist and buy your products from Clicks, Dischem or online. Very disappointing experience.
Helpful (0)
|Replies (0)YM
Yonela M
1 reviews | Active since Jan 2020
4 Sept 2025, 14:56
"We don't give preference to any one product".. Even when it works better for your skin.
Beauty on Tapp Fourways - Most of the product knowledge people come into the shop with is from social media reviews. The staff does not give educated guidence when it comes to specific skin care needs or product choice. They insist 'they don't give preference to any products' which means they take the closest product to the consultant not the best one for the customer need. This is great for the clients who get their products into the store but horrific for customers who come in to a boutique shop looking for specific guidence when it comes to their skin care routine. It should not be said to consumers. It is up Selling. We spent close to R 4 000 in the store just to be told we were using the wrong products for our skin because the previous consultant/ store assistant just picked the first product closest to her when we asked for an eye cream.. I specifically asked for an eye cream that helps with under eye discoloration. Very frustrating but this is also why you would rather go to a dermatologist and buy your products from Clicks, Dischem or online. Very disappointing experience.
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Replies (0)CT
Carol T
1 reviews | Active since Jan 2020
13 Aug 2025, 18:13
Shop at your own risk!!
This brand does not value or respect customers. Shop at your own risk. The do not have confidence or trust their own Pastry products. Rude, disrespectful and unprofessional consultants. I will never again spend a single cent in a Beaty on Tapp store ever again.
Helpful (0)
|Replies (0)CT
Carol T
1 reviews | Active since Jan 2020
13 Aug 2025, 18:13
Shop at your own risk!!
This brand does not value or respect customers. Shop at your own risk. The do not have confidence or trust their own Pastry products. Rude, disrespectful and unprofessional consultants. I will never again spend a single cent in a Beaty on Tapp store ever again.
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Zimkita T
1 reviews | Active since Jan 2020
7 Aug 2025, 08:46
Dealing with you guys can be such a pain
I placed an order on Sunday, I received no feedback about dispatching till Tuesday when I called. Today is Thursday; I called, sent an email, and a DM on twitter to ask to change my address and I received no response. This is literally my last resort
Helpful (0)
|Replies (0)ZT
Zimkita T
1 reviews | Active since Jan 2020
7 Aug 2025, 08:46
Dealing with you guys can be such a pain
I placed an order on Sunday, I received no feedback about dispatching till Tuesday when I called. Today is Thursday; I called, sent an email, and a DM on twitter to ask to change my address and I received no response. This is literally my last resort
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Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:35
Cancel your orders.
My experience thus far has been extremely disheartening your team has failed to respond to emails, and the overall level of service has been unacceptably poor. At this point, I no longer wish to proceed with any of my current orders. Please cancel order 13250 & 13151 with immediate effect and process any applicable refunds. I regret giving your service a chance, and I will be taking my business elsewhere. Thanks
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:35
Cancel your orders.
My experience thus far has been extremely disheartening your team has failed to respond to emails, and the overall level of service has been unacceptably poor. At this point, I no longer wish to proceed with any of my current orders. Please cancel order 13250 & 13151 with immediate effect and process any applicable refunds. I regret giving your service a chance, and I will be taking my business elsewhere. Thanks
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Emma L
1 reviews | Active since Jan 2020
31 Jul 2025, 10:15
Poor service delivery
Poor service delivery Morning Team, I placed an order on Sunday 27 July and to date I haven't received any response from your team about my delivery. Can someone attend to my query urgently. I have sent through a lot of emails no response from your team. Order number 12876. I have sent countless emails following up and a direct message on Instagram but no response. Can a sales rep contact me urgently on 0872712683
Helpful (0)
|Replies (0)EL
Emma L
1 reviews | Active since Jan 2020
31 Jul 2025, 10:15
Poor service delivery
Poor service delivery Morning Team, I placed an order on Sunday 27 July and to date I haven't received any response from your team about my delivery. Can someone attend to my query urgently. I have sent through a lot of emails no response from your team. Order number 12876. I have sent countless emails following up and a direct message on Instagram but no response. Can a sales rep contact me urgently on 0872712683
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