YM
Yonela M
Active since Aug 2019
3
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0
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Reviews
3 reviews7 months ago
"We don't give preference to any one product".. Even when it works better for your skin.
Beauty on Tapp Fourways - Most of the product knowledge people come into the shop with is from social media reviews. The staff does not give educated guidence when it comes to specific skin care needs or product choice. They insist 'they don't give preference to any products' which means they take the closest product to the consultant not the best one for the customer need. This is great for the clients who get their products into the store but horrific for customers who come in to a boutique shop looking for specific guidence when it comes to their skin care routine. It should not be said to consumers. It is up Selling. We spent close to R 4 000 in the store just to be told we were using the wrong products for our skin because the previous consultant/ store assistant just picked the first product closest to her when we asked for an eye cream.. I specifically asked for an eye cream that helps with under eye discoloration. Very frustrating but this is also why you would rather go to a dermatologist and buy your products from Clicks, Dischem or online. Very disappointing experience.
53 replies
23 months ago
Very Unprofessional and Disappointed
I am super disappointed at the level of service I have been receiving at Eagle Mahindra. We went last week to request for a key to be coded which the parts department ordered and we were told that the key would be there when we dropped the car off for service. When I dropped the car for service I even went to parts to confirm about the key and they said it was there and that it would be done by the time service be done. I then get a call around 2 same day that the car is ready. I asked about the key being done and was told what key they were not aware. Than I requested for them to sort out their communication between their two departments, which they promised that it will be done. I eventually gave them an extension till Saturday. On the Saturday I was the one who had to call again to do follow up and some staff member called me back after my call telling me that they won't be able to finish the car because of the batter now. I said to him that that's fine, I will bring a new battery on Monday. I then asked how long will it take to code the new key on Monday and he estimated an hour after I drop off the battery. I dropped off the battery off at around 12. When I dropped of the battery I asked if they had authorization for the key which they responded, yes, everything was in order. I gave them more than two hours to allow them to do their job. I decided to call before 3pm to follow up again and couldn't get hold of Neo (the consultant dealing with my service). I then called again after an hour and spoke to reception and told them I have been promised Neo would get back to me but no call or feedback was given to me, so I asked reception to check in on the car and not drop the call until she gets back to me. The consultant walked to Neo to tell her I was on the call. I then spoke to Neo who then told me they were still waiting for Mahindra to finish coding the key and I might get it tomorrow morning. The was no feedback from consultants throughout the process which is really unprofessional. I am still waiting for the car and I had to check in the whole time. The processes has been very unpleasant and disappointing
0 replies
81 months ago
Very Dissappointed
I am really disappoint that we go through such struggles when we want our statements of results we struggle after making payments if you not being told the person is not available when you call and recently i had to travel from johannesburg to durban to sort out my ND and did everything and the ladies checked my forms and said thats all and i left than i get a call and told one form is incomplete. i cant be running around as i did explain i dont have the time...
0 replies
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1 (33.333333333333336%)
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2 (66.66666666666667%)