Eagle Ford
Claimed Business
|4.2|5 Reviews (last 12 months)|This business does not respond to reviews
Eagle Ford
Claimed Business
|4.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
4.2|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIS
Itumeleng S
1 reviews | Active since Jan 2020
21 Apr 2026, 06:03
Exceptional Customer Service
I would like to express my deepest gratitude to the dealership - particularly Rochelle Pretorius ( Ford Service Consultant) for her exceptional service. A few individuals in ANY service offering field can learn a thing or two from this lady. I service both my Ford products with Eagle Ford, and I prefer her to assist me because I know I will get the BEST service above and beyond - at a discounted price, nothing Ford Motor Company South Africa (FMCSA even offers their patriots. Lately, she helped me sort my truck seat valance through the dealership gratuity while FMCSA kept on giving me run arounds because my warranty expired couple of months back. Rochelle took it upon herself to put customer value and service over the money the dealership was supposed to make profit, resolving my issue. Kudos to Rochelle and will continue servicing my cars through her.
Helpful (0)
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Itumeleng S
1 reviews | Active since Jan 2020
21 Apr 2026, 06:03
Exceptional Customer Service
I would like to express my deepest gratitude to the dealership - particularly Rochelle Pretorius ( Ford Service Consultant) for her exceptional service. A few individuals in ANY service offering field can learn a thing or two from this lady. I service both my Ford products with Eagle Ford, and I prefer her to assist me because I know I will get the BEST service above and beyond - at a discounted price, nothing Ford Motor Company South Africa (FMCSA even offers their patriots. Lately, she helped me sort my truck seat valance through the dealership gratuity while FMCSA kept on giving me run arounds because my warranty expired couple of months back. Rochelle took it upon herself to put customer value and service over the money the dealership was supposed to make profit, resolving my issue. Kudos to Rochelle and will continue servicing my cars through her.
0
Replies (0)MR
Magdeline R
1 reviews | Active since Jan 2020
11 Feb 2026, 18:15
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
Helpful (0)
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Magdeline R
1 reviews | Active since Jan 2020
11 Feb 2026, 18:15
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
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Replies (0)ML
rP
richard P
1 reviews | Active since Jan 2020
30 Jul 2025, 09:50
Express Service
Rochelle Pretorius is an excellent member of the Customer Service Team I asked for a service quote which was received very quickly. Booked "express service'" as it was an oil service. Car was in at 8.30 and out an hour later. While you wait they have cafe with free wifi and coffee Way to go Eagle Ford
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richard P
1 reviews | Active since Jan 2020
30 Jul 2025, 09:50
Express Service
Rochelle Pretorius is an excellent member of the Customer Service Team I asked for a service quote which was received very quickly. Booked "express service'" as it was an oil service. Car was in at 8.30 and out an hour later. While you wait they have cafe with free wifi and coffee Way to go Eagle Ford
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Replies (0)DS
Duduzile S
1 reviews | Active since Jan 2020
15 Jul 2025, 07:39
Compliment for Rezante Pearson at Eagle Ford
I took my car in for a service and was assisted by Rezante Pearson and she was very professional and kept me updated about the car. I would highly recommend that people take their car to eagle Ford because the staff is very professional and polite. Thank you very much for your assistance and I will definitely bring my car to the dealership for any assistance that I need.
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Duduzile S
1 reviews | Active since Jan 2020
15 Jul 2025, 07:39
Compliment for Rezante Pearson at Eagle Ford
I took my car in for a service and was assisted by Rezante Pearson and she was very professional and kept me updated about the car. I would highly recommend that people take their car to eagle Ford because the staff is very professional and polite. Thank you very much for your assistance and I will definitely bring my car to the dealership for any assistance that I need.
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Replies (0)