EF
Eagle Ford
Claimed Business
EF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
33
Recommended: Likely
Review Distribution
3.4|5 Reviews
Jun '25 - May '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Frequently Asked Questions About Eagle Ford
Eagle Ford has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Eagle Ford across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Magdeline R
1 reviews | Active since Jan 2020
11 Feb 2026, 18:15
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
Helpful (0)
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Magdeline R
1 reviews | Active since Jan 2020
11 Feb 2026, 18:15
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
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rP
richard P
1 reviews | Active since Jan 2020
30 Jul 2025, 09:50
Express Service
Rochelle Pretorius is an excellent member of the Customer Service Team I asked for a service quote which was received very quickly. Booked "express service'" as it was an oil service. Car was in at 8.30 and out an hour later. While you wait they have cafe with free wifi and coffee Way to go Eagle Ford
Helpful (0)
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richard P
1 reviews | Active since Jan 2020
30 Jul 2025, 09:50
Express Service
Rochelle Pretorius is an excellent member of the Customer Service Team I asked for a service quote which was received very quickly. Booked "express service'" as it was an oil service. Car was in at 8.30 and out an hour later. While you wait they have cafe with free wifi and coffee Way to go Eagle Ford
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Replies (0)DS
Duduzile S
1 reviews | Active since Jan 2020
15 Jul 2025, 07:39
Compliment for Rezante Pearson at Eagle Ford
I took my car in for a service and was assisted by Rezante Pearson and she was very professional and kept me updated about the car. I would highly recommend that people take their car to eagle Ford because the staff is very professional and polite. Thank you very much for your assistance and I will definitely bring my car to the dealership for any assistance that I need.
Helpful (0)
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Duduzile S
1 reviews | Active since Jan 2020
15 Jul 2025, 07:39
Compliment for Rezante Pearson at Eagle Ford
I took my car in for a service and was assisted by Rezante Pearson and she was very professional and kept me updated about the car. I would highly recommend that people take their car to eagle Ford because the staff is very professional and polite. Thank you very much for your assistance and I will definitely bring my car to the dealership for any assistance that I need.
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Replies (0)GS
Gaby S
1 reviews | Active since Jan 2020
7 May 2025, 10:02
FORMAL COMPLAINT: Unacceptable Customer Service and Unresolved Vehicle Issues
Dear Eagle Ford Management Team, I am writing to express my profound disappointment regarding the complete lack of response to my formal complaint posted on Hello Peter concerning my 2024 Ford Ranger XLT purchased from your Bramley dealership in July 2024. Silence Speaks Volumes Despite taking the time to detail my numerous ongoing issues through a recognized consumer platform, I have received absolutely no acknowledgment, response, or attempted resolution from your organization. This blatant disregard for customer concerns demonstrates an alarming lack of professionalism and respect for your customers. Recap of Unresolved Issues (Now in Month 9) As outlined in my Hello Peter review, I continue to experience: 1. A completely ineffective tonneau cover that has never sealed properly, resulting in water damage to personal belongings during trips 2. A poorly repaired and visibly scratched sports bull bar that remains of substandard quality 3. A faulty driver's door window control button that your service technician inappropriately suggested was due to my "forceful use" Customer Service Failures Your dealership's approach to customer service has been deeply disappointing: • Failure to acknowledge: No response to a formal complaint on a public platform • Failure to resolve: Nine months of persistent issues with no effective solutions • Failure to take responsibility: Attempting to shift blame to the customer rather than addressing manufacturing defects • Failure to uphold brand standards: The quality issues I'm experiencing are unacceptable for a premium vehicle from a reputable manufacturer Immediate Action Required I expect the following immediate actions: 1. A formal acknowledgment of my complaint within 24 hours 2. A comprehensive resolution plan within 3 business days 3. Appointment of a dedicated senior manager to personally oversee the proper resolution of all outstanding issues 4. Commitment to complete all necessary repairs/replacements within 7 business days Escalation Path Please be advised that your continued silence and failure to resolve these issues will leave me no choice but to: 1. Escalate to Ford Motor Company South Africa's executive management 2. File formal complaints with the Motor Industry Ombudsman of South Africa 3. Pursue remedies through the Consumer Protection Act 4. Share my experience through additional consumer advocacy platforms and social media 5. Seek legal advice regarding potential breach of warranty and consumer protection violations As a loyal Ford customer who made a significant investment in your product, I deserve far better treatment than I have received. The way a company responds to problems speaks volumes about its values and commitment to customers. I await your immediate response to this matter. Sincerely, Gaby and Shawn Schultz
Helpful (0)
|Replies (0)GS
Gaby S
1 reviews | Active since Jan 2020
7 May 2025, 10:02
FORMAL COMPLAINT: Unacceptable Customer Service and Unresolved Vehicle Issues
Dear Eagle Ford Management Team, I am writing to express my profound disappointment regarding the complete lack of response to my formal complaint posted on Hello Peter concerning my 2024 Ford Ranger XLT purchased from your Bramley dealership in July 2024. Silence Speaks Volumes Despite taking the time to detail my numerous ongoing issues through a recognized consumer platform, I have received absolutely no acknowledgment, response, or attempted resolution from your organization. This blatant disregard for customer concerns demonstrates an alarming lack of professionalism and respect for your customers. Recap of Unresolved Issues (Now in Month 9) As outlined in my Hello Peter review, I continue to experience: 1. A completely ineffective tonneau cover that has never sealed properly, resulting in water damage to personal belongings during trips 2. A poorly repaired and visibly scratched sports bull bar that remains of substandard quality 3. A faulty driver's door window control button that your service technician inappropriately suggested was due to my "forceful use" Customer Service Failures Your dealership's approach to customer service has been deeply disappointing: • Failure to acknowledge: No response to a formal complaint on a public platform • Failure to resolve: Nine months of persistent issues with no effective solutions • Failure to take responsibility: Attempting to shift blame to the customer rather than addressing manufacturing defects • Failure to uphold brand standards: The quality issues I'm experiencing are unacceptable for a premium vehicle from a reputable manufacturer Immediate Action Required I expect the following immediate actions: 1. A formal acknowledgment of my complaint within 24 hours 2. A comprehensive resolution plan within 3 business days 3. Appointment of a dedicated senior manager to personally oversee the proper resolution of all outstanding issues 4. Commitment to complete all necessary repairs/replacements within 7 business days Escalation Path Please be advised that your continued silence and failure to resolve these issues will leave me no choice but to: 1. Escalate to Ford Motor Company South Africa's executive management 2. File formal complaints with the Motor Industry Ombudsman of South Africa 3. Pursue remedies through the Consumer Protection Act 4. Share my experience through additional consumer advocacy platforms and social media 5. Seek legal advice regarding potential breach of warranty and consumer protection violations As a loyal Ford customer who made a significant investment in your product, I deserve far better treatment than I have received. The way a company responds to problems speaks volumes about its values and commitment to customers. I await your immediate response to this matter. Sincerely, Gaby and Shawn Schultz
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Replies (0)GS
Gaby S
1 reviews | Active since Jan 2020
23 Apr 2025, 09:06
Ongoing Issues with My 2024 Ford Ranger XLT - Urgent Resolution Required
Dear Ford Eagle Group Management Team, I am writing to express my extreme frustration and disappointment regarding the ongoing issues with my Ford Ranger 2.0L D XLT purchased from your Bramley dealership in July 2024. From the very beginning, there have been persistent problems with two specific accessories that were installed prior to delivery: the sports bull bar and the tonneau cover. Despite multiple attempts to address these issues, they remain unresolved after NINE MONTHS of ownership. Allow me to outline the ongoing problems: 1. The tonneau cover has NEVER sealed properly. Despite bringing this to your attention repeatedly during regular services, rain water continues to leak into the truck bed, damaging our belongings. Most recently, during our Easter weekend trip, all our luggage was soaked and covered in dust from the sand road we traveled. This is completely unacceptable for a premium vehicle. 2. The sports bull bar installation was problematic from the start. After two returns to fix rattling noises, it was determined the rubbers were incorrectly fitted. When collecting the vehicle, I discovered the bull bar was visibly scratched. While your team agreed to respray it, the work was performed so poorly that it remains inferior to an otherwise new vehicle. 3. Most disturbingly, during my April 16th service, I reported that the driver's door window control button was loose. Instead of addressing this obvious manufacturing defect, your service technician had the audacity to call and accuse ME of breaking it through "forceful use." This accusation is both absurd and insulting. How exactly does one "forcefully" press an electric window button? I have maintained this vehicle according to all service requirements, yet continue to deal with these persistent quality and service issues. Your dealership's response has been inadequate, and the accusation regarding the window control is simply the final straw. I demand immediate resolution of these issues: - Proper installation and sealing of the tonneau cover - Professional repair or replacement of the scratched bull bar - Replacement of the faulty window control button with no further accusations If these matters are not addressed promptly and professionally, I will be forced to escalate this to Ford South Africa's corporate management, consumer protection authorities, and share my experience publicly. I expect your urgent response and resolution plan within 5 business days. Sincerely, Gaby and Shawn Schultz
Helpful (0)
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Gaby S
1 reviews | Active since Jan 2020
23 Apr 2025, 09:06
Ongoing Issues with My 2024 Ford Ranger XLT - Urgent Resolution Required
Dear Ford Eagle Group Management Team, I am writing to express my extreme frustration and disappointment regarding the ongoing issues with my Ford Ranger 2.0L D XLT purchased from your Bramley dealership in July 2024. From the very beginning, there have been persistent problems with two specific accessories that were installed prior to delivery: the sports bull bar and the tonneau cover. Despite multiple attempts to address these issues, they remain unresolved after NINE MONTHS of ownership. Allow me to outline the ongoing problems: 1. The tonneau cover has NEVER sealed properly. Despite bringing this to your attention repeatedly during regular services, rain water continues to leak into the truck bed, damaging our belongings. Most recently, during our Easter weekend trip, all our luggage was soaked and covered in dust from the sand road we traveled. This is completely unacceptable for a premium vehicle. 2. The sports bull bar installation was problematic from the start. After two returns to fix rattling noises, it was determined the rubbers were incorrectly fitted. When collecting the vehicle, I discovered the bull bar was visibly scratched. While your team agreed to respray it, the work was performed so poorly that it remains inferior to an otherwise new vehicle. 3. Most disturbingly, during my April 16th service, I reported that the driver's door window control button was loose. Instead of addressing this obvious manufacturing defect, your service technician had the audacity to call and accuse ME of breaking it through "forceful use." This accusation is both absurd and insulting. How exactly does one "forcefully" press an electric window button? I have maintained this vehicle according to all service requirements, yet continue to deal with these persistent quality and service issues. Your dealership's response has been inadequate, and the accusation regarding the window control is simply the final straw. I demand immediate resolution of these issues: - Proper installation and sealing of the tonneau cover - Professional repair or replacement of the scratched bull bar - Replacement of the faulty window control button with no further accusations If these matters are not addressed promptly and professionally, I will be forced to escalate this to Ford South Africa's corporate management, consumer protection authorities, and share my experience publicly. I expect your urgent response and resolution plan within 5 business days. Sincerely, Gaby and Shawn Schultz
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Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:29
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
Helpful (0)
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Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:29
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
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Replies (0)WvdW
Warwick van der Walt
1 reviews | Active since Jan 2020
2 Dec 2024, 06:29
William at Eagle Ford. A cut above the rest.
I had the pleasure of working with William at Eagle Ford, and I can't recommend him enough. Even though I ultimately did not take the sales offer, William went above and beyond to assist me throughout the entire process. He took the time to listen to my needs, provided thoughtful and insightful advice, and answered every question I had with patience and professionalism. His commitment to customer service was truly impressive, and it's clear that he genuinely cares about helping people, regardless of whether or not a sale is made. If you're looking for a dedicated and helpful salesperson, I highly recommend reaching out to William at Eagle Ford. He's a standout in the industry!
Helpful (0)
|Replies (0)WvdW
Warwick van der Walt
1 reviews | Active since Jan 2020
2 Dec 2024, 06:29
William at Eagle Ford. A cut above the rest.
I had the pleasure of working with William at Eagle Ford, and I can't recommend him enough. Even though I ultimately did not take the sales offer, William went above and beyond to assist me throughout the entire process. He took the time to listen to my needs, provided thoughtful and insightful advice, and answered every question I had with patience and professionalism. His commitment to customer service was truly impressive, and it's clear that he genuinely cares about helping people, regardless of whether or not a sale is made. If you're looking for a dedicated and helpful salesperson, I highly recommend reaching out to William at Eagle Ford. He's a standout in the industry!
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