DS
Duduzile S
Active since Feb 2014
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Poor Service and No feedback to requests
On the 19th of December 2025, after receiving my renewal terms I queried why the increase was over 15%. I was assisted and told premiums would be reviewed- the review was done on the 19th of December 2025 telephonically at 15h40. Come 29th January 2026, I am debited the incorrect amount which was not confirmed telephonically. I sent an email to query it and Vikelwa called me on the 29th and sent me the updated schedule. I then requested the call from the 19th of December and queried my refund, and was told I would be refunded within 2 working days. To date no refund had happened. No phone call recording has been sent to me even after I provided the details of the call. May I please get urgent feedback on my refund and the phone call recording.
53 replies
8 months ago
Great Work By The Late Moleboheng - Payot consultant at Dischem
This is a compliments for the great work that the late Moleboheng did under the Payout skin care range. I met her in Feb 2025 and with her guidance on using the Payout skin care range i can say she helped me regain my confidence when i had a bad skin break out . Today i look in the mirror and remember all the great work she did. Pity how she is no longer here for her to see the results of her hardwork. Dischem really lost a Gem there.
0 replies
8 months ago
Momentum Funds At Work - Do Not Respond To Emails not Give You Updates
A transfer was requested from end of May and to date they have not transferred the funds and they not even responding to emails. Even when the matter has been escalated to Carmen Basson, they don't respond to emails also. The automated response says 48 hours turn around time but still no feedback. On the 03/07/2025, they sent me an email asking for further information that was submitted in the forms i has signed to transfer the fund they still send an email from Wafeeqah Karlie, i provided feedback same day but still no feedback. I followed up on the 10/07/2025 and escalated the matter on the 30/07/2025 and to date there has been no feedback even to the emails i sent following that.
53 replies
8 months ago
Bad Service on Warranty Claim
Bad Service with No feedback on a warranty claim since 2nd July 2025 to date - no feedback from Simangele Hlela. They keep saying they called but there is no missed calls from my side. I resent the initial information which i sent when i registered the claim. I sent an email to the dispute department after the claim was rejected because of outstanding information. I resent the information again on the 22nd and 30th of July. The dispute department advised that Simangele Hlela would call me that was Last week Monday and I have not received any feedback to date from them.
53 replies
9 months ago
Compliment for Rezante Pearson at Eagle Ford
I took my car in for a service and was assisted by Rezante Pearson and she was very professional and kept me updated about the car. I would highly recommend that people take their car to eagle Ford because the staff is very professional and polite. Thank you very much for your assistance and I will definitely bring my car to the dealership for any assistance that I need.
0 replies
13 months ago
Capitec Bank - Wadeville
I would like to say thank you the Team at Capitec Wadeville at Dekema Mall. The team has been great in assisting me with my banking. The team went an extra mile in making sure that my query could be sorted and they were very professional. Keep up the great work you are doing and I will definitely be coming back to your branch to do more of my banking. Even against the odd of load shedding and system errors, they remained professional, polite and showed the spirit of ubuntu. Kind regards
106 replies
21 months ago
Poor Service from Builders Express Lambton
Hello, I would like to submit a complaint about the service at your store. Today I came to refill two gas cylinders, which took more than an hour to fill up. Upon my arrival I was given two stickers as a reference which the individual who refilled the gas wrote the incorrect reference number when they returned them. After an hour of waiting for the cylinders to be refilled, I had to spend another +/- 20min trying to leave the store because I was unable to find the stickers and the number on the cylinder, did not match the number written on the papers which I explained that I brought in both cylinders. No one could assist nor call a manager to assist but rather told that I wont be able to leave without the stickers. How does it take an hour to refill two gas cylinders, if there is no line of other cylinders? This is not the first time I experience such poor service from your store. Even after waiting for over an hour, we are told that everyone is gone on lunch and only one teller is working. I understand that breaks are important and all companies operate differently but how am I being inconvenience by the lunch breaks but also have one till working during lunch. Eventually I found the sticker and the individual who took the cylinder’s corrected the store note from a 93 to a 95 (those are the last two digits on the bottle). I have twice gotten to the store at 16h30 to fill gas and was told there is no gas available and when I went back the next day when you opened there was gas available. Is this the store is supposed to operate?
56 replies
22 months ago
NO feedback on claim
No feedback on Claim and it is out of SLA - I submitted a claim on my vehicle and to date there has been no feedback since the 12.06.2024. I called yesterday to find out and i was told it was with the investigators. I am not sure what is taking so long because it is a scratch and dent policy
159 replies
22 months ago
New Claim: Not able to submit a claim - We have been trying to do it since Monday and we need to Bury on Saturday
It is frustrating how it is easy to sign up a policy for a loved one but it is a nightmare to out in a claim at the time of a loss. When you sell the policy just please let the client know that you are taking the policy at your own risk The online option to submit a claim is not working and now we have a claim whereby we need to bury a loved one but now the funds are short because of the hassle we have had trying to submit a claim.. No one wants this kind of experience at the time of a loss, whilst grieveing you also need to worry if the funeral policy will pay out.
265 replies
22 months ago
No Response to Claim Form request
I have been trying to submit a claim from the 06.06.2024.. I am still awaiting a claim form. I sent a request to scratchclaims@bidvestinsurance.co.za
53 replies
Review Distribution
5 Star
9 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (66.66666666666667%)