MR
Magdeline R
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Extremely Disappointed with Eagle Ford Bramley
Dear Eagle Ford I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025. I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance. However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026. What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service. I seek clarity on the following key points: 1. Who is accountable for the costs associated with issues that have arisen after the service? 2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group? 3. Does your dealership provide a warranty for the repairs that were not performed adequately? At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses. I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint. Regards Magdeline
0 replies
14 months ago
Unhappy customer
I am writing to express my frustration regarding the ongoing issues I have encountered with the redemption of my V Plus card points. Recently, my driver misplaced my V Plus card, and having accumulated a significant number of points, I contacted your call center for assistance. The agent kindly transferred my points to a new card that was issued to me by the petrol attendant at the Shell garage in Sandon. However, when I attempted to redeem my points, I was informed that my card had been blocked and that I would need assistance from the site managers to unblock it. I provided the necessary details to the site manager, Big Boy at the Marlboro garage, where I usually fill up. He assured me that I would be able to redeem my points within 48 hours and asked about the card's usage, confirming that it is primarily used by my track driver and sometimes by me for my private vehicle. To my dismay, when I followed up a week later, I was informed that my request to unblock my card had been rejected by the site manager. This experience has left me deeply dissatisfied with your rewards service. I have been calling the call centre requesting assistance and was given the email address info@vplus.co.za to escalate this matter as well. I was promised that they would escalate the matter to their supervisor on the 19th of February and only received an auto reply on the email I sent. This entire process has been incredibly unsatisfactory and has left me questioning the purpose of accumulating points if I am ultimately denied access to redeeming them. Stop this rewards program it’s useless.
0 replies
14 months ago
Unhappy customer
I am writing to express my frustration regarding the ongoing issues I have encountered with the redemption of my V Plus card points. Recently, my driver misplaced my V Plus card, and having accumulated a significant number of points, I contacted your call center for assistance. The agent kindly transferred my points to a new card that was issued to me by the petrol attendant at the Shell garage in Sandon. However, when I attempted to redeem my points, I was informed that my card had been blocked and that I would need assistance from the site managers to unblock it. I provided the necessary details to the site manager, Big Boy at the Marlboro garage, where I usually fill up. He assured me that I would be able to redeem my points within 48 hours and asked about the card's usage, confirming that it is primarily used by my track driver and sometimes by me for my private vehicle. To my dismay, when I followed up a week later, I was informed that my request to unblock my card had been rejected by the site manager. This experience has left me deeply dissatisfied with your rewards service. This entire process has been incredibly unsatisfactory and has left me questioning the purpose of accumulating points if I am ultimately denied access to redeeming them. I have escalated the matter via call centre and was promised that it would be escalated to a superior and an email was to be sent to their email address - info@vplus.co.za on the 19th of February, but I only received an auto-reply and have had no response until today. I would greatly appreciate your urgent assistance in resolving this matter.
56 replies
15 months ago
Amazing service rendered
Good day Royal Family, I would like to take this moment to express my heartfelt gratitude for the service provided during my brother's funeral held this past Sunday. He was sent off with a dignified ceremony, and it meant the world to our family. I want to extend a special thanks to the Benoni branch. You are truly fortunate to have dedicated individuals like Patience Dhladhla and Shadi Makgatho working for your organization. Their willingness to help and go the extra mile embodies true customer satisfaction. I cannot emphasize enough how appreciative I am for the service I received from both of them. Thinking of their kindness brings tears to my eyes. Additionally, a big thank you to the drivers who came on Saturday to assist with bringing my brother for the funeral and those who provided such compassionate service to drive us to the graveside on Sunday. Your support made a difficult time much easier to bear. Once again, thank you for everything.
0 replies
16 months ago
Poor customer service
I am writing to express my dissatisfaction with the services I received this evening from your call centre agents. I contacted your call centre regarding my balance and encountered issues that have left me quite frustrated. I have an advance amount on my account that should cover my premiums for January. Despite this, I have been receiving messages on my account indicating that I need to make a payment before January 5th. Approximately five months ago, I requested my account to be paused as I was out of the country and not using the services. At that time, my account had an advance amount of R509. On November 23rd, I called to request my subscription to be reconnected. The agent I spoke to assured me that my account was in advance and would cover my December premium. I then insisted on making an additional payment of R650 to ensure I would be in advance for January. However, when I tried to follow up with your call centre, I first spoke to an agent named Akhona. Unfortunately, our call was cut off unexpectedly. After redialing, I managed to reach Akhona again, but the line cut off once more. I then connected with another agent, Nelisiwe. After explaining my situation—which included my previous conversations—her reply was, "What seems to be the problem?" which was disheartening after my previous challenges with getting the necessary assistance. It would be beneficial for the team to prioritize hiring individuals with strong telephone skills to enhance customer satisfaction. While I appreciate the breakdown of my bill, which I have included for reference from your Dstv WhatsApp : - Amount owing: R-520.91 - DStv Compact Subscription: R469.0 - Total Amount: R0.0, due by: 2025/01/05 Thank you for your attention to this matter.
56 replies
42 months ago
Our greatest gratitude
Thanks for resolving our complaint. They managed to bury our deceased. Also for acknowledging their fault. In the process of our query we lost my younger brother and they were hands on. Both our deceased got dignified burials. Also would like to pass out gratitude to Ponisego and her team at Soshanguve block AA for great service. Not forgetting the drivers and those who were arranging during the funerals.Thanks again! On behalf of our family I would like to thank you for your sympathetic, professionalism during this painful process. I look forward to a lasting relationship. Ponisego you Rock!!! Keep up the good work.
0 replies
42 months ago
Very bad service.
Royal Funeral Services, we had very bad experience with this company. A year ago I had to add a member under my policy. They asked me to bring ID documents for the member and which I did. On a monthly basis I was making sure the payment goes through. Never skipped a payment. Only to find out yesterday on the 26th of October 2022 that Royal never added that details of the member when we were filing the claim. They requested proof that I visited the branch to submit the documents. The Royal branch I’m referring is situated in Soshanguve Block TT. The consultant was so rude when trying to figure out what could have happened. I had to phone their head office and spoke to someone ( I forgot her name, but who also referred to herself as manager of that branch). She promised to come back to me within two to three hours to investigate. She never came back to me. My mother also went to probe on this issue , she found two more customers complaining about the same issue. Also, I realised that Royal never send any documents or contract to prove that i have policy with them even though there’re debit order from my account on monthly basis. I’m so frustrated regarding this whole thing. I can’t afford to bury the deceased due to bad experience from Royal. This means its my fault on an incompetent representative who did not do their job then their clients has to suffer, they don’t not take accountability of their actions. They do not value or sympathies with clients. They should have told us that we were not supposed to add extra members. I would have opted for another company. Bad service from Royal Funeral Service
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)