Bad and deceitful services

On the 14th of September 2021 I bought a Toyota Quantum GL cash at Toyota Motus Bedfordview. The adverti*****t had said the car had a towbar but the advert was misleading as there was no towbar. When we went to fetch the car we found a couple of issues with the front passenger seat. The car seat couldn't be adjusted and car seat belt indicator was constantly on. The engine undercover and fender was broken. When the car was locked using the mobilizer the boot wouldn't lock.

I decided not to take the car so they can fix it before I collect it. I was told to fetch the car on the 27/09/2021 as some of the issued were sorted and they were waiting for the for car parts those that weren't. I was told that i should bring the car back on the 08/10/2021 when the parts have arrived so that the rest of the issues can be fixed. I refused to take the car as no one would take a car from the dealership when it's not 100%.

I had not recieved and communication from the dealership until i contacted Duma on 12/10/21 to find out what is happening and when i should expect to collect my car. The update that i had gotten was that they had not recieved the car parts.

On the 3/11/2021 the sales person who was dealing with my car purchase (Duma) called me and asked me come in. I went in to only be given the same update as the one i recieved on 12/10/2021. Meaning there was no progress.

I finally recieved my car on 13/11/2021 which was 2 months after i purchased it. I drove the car for less than a month before I had to take it back to Toyota Motus as the car seat belt indicator issue was not resolved matter of fact it was incorrectly diagnosed. This was around the 10th of December 2021. The car was ready for collection on 20/12/2021 but i collected it on 21/12/2021.

On 27/01/2022 i had to take the car back to Toyota Motus Bedfordview as there were more issues with the car. This time there was a funny sound when i stepped on the brake. Duma gave me feedback telling me that according to the guy who works at the service there was sand on the brakes but they had cleaned it. Now this surprised me as i reside in the surbuban area which means we don't have and sand roads. I was reassured by them that there is nothing wrong with the car, it was just sand on the brakes.

On 25/05/2022 i has spoken to Duma as i was experiencing another problem again. The car had no power and issue with the brakes had reoccurring only this time the noise was louder. I was told to bring the car to the dealership. I did as i was told and the car was diagnosed. The car needed a new clutch kit. Now my question is how could that be because as an experienced driver (i have been driving for 11 yrs) I know i should not be replacing a clutch kit for a car that i had been driving for 5/6 months. I had the same issue the with tyres, Duma said they were new but i had to change them after 8 months because they were worn off (the tyres were changed 10/06/2022) . Two of the tyres had alot of patches on the inside. The quotation given to me by Christo from Bedfordview for the clutch kit was for R6 578.28 but i opted for Toyota Woodmead where the kit was cheaper. The amount was R6 166.70 which was R411. 58 less.

This makes me think that back in January when i took the car to dealership for that issue there was not the sand on the brakes it was probably an issue with the clutch kit to begin with and they didn't want to incur expenses as it had only been a month since i had collected the car from the dealership.

When i rose my concerns regarding the clutch Duma told me that he would escalate it to his manager. On the 23/05/2022 he gave me feedback and according to his manager it is a wear and tear so they cannot help me. Now my issue with this is that i had driven the car for 8 months which means that the car was not given to me in the good condition they had portrayed it to be.

On the first week of July i had gone to Limpopo and 2hrs hours into the trip i noticed that the car was vibrating. I than took the car to the service department back at Toyota Motus Bedfordview . The service center advisor who was assisting was Lindie Van Rooyen. According to the feedback given to my by Lindie the car needed to get a wheel alignment and balancing. I took the car back to SupaQuick as i had recently changed my tyres as previously stated, to find out what is happening since we all know that when you change your tyres your wheels get aligned and balanced. SupaQuick checked the car and found that the car's wheels were properly aligned and balanced.

I went back to Toyota Motus as my car was still vibrating dispite the alignment and balancing being checked and done again at SupaQuick. My car was booked in and it was with Toyota for 3 days. The feedback that was given to me by Lindie Van Rooyen was the rear rim is bent on the inside. I took the car back to SupaQuick and they check and found that there is no issue with the rim.

I contacted Lindie and told her and she said she would call me back with the technician who was working on my car. When I spoke to the technician he said there propeller shaft center bolts were loose and he had tightened them. When i asked why the car was still vibrating if the matter was sorted. His response was that that he suspected that there are loose *****s inside the gearbox. I than asked why they had not tightened them and his response was they would have to charge me to tighten them. My question is how am I being charged when my car is still under warranty. Most importantly who opened the gearbox and why? According to my knowledge this car has never had an issue with the gearbox since i had driven it or when it was with dealership according to the Duma and the Derka report that given to me.

When i raised my concerned about the gearbox regarding who and why itwas opened because according to my knowledge there was never a need for it to be opened in the first place. The technicians response was he would call me back because he was using Lindie's cellphone since it was loadshedding and she was complaining about the use of her phone. They since have not called me back and it has been about a month and 2 weeks since he said he would call me back. At this point I'm convinced that Toyota Motus is not assisting because they do not want to incur any cost regarding fixing my car since they know that my 3yr warranty is ending on the 3rd September and than this will become my expense. This also a big concern as i don't know how my car is being further damaged by Toyota Motus' ignorance and lack customer service. This car is my source of income as I use it as a shuttle for school kids. Overall this concerns not only my income but the safety of myself and the children i transport.

Toyota Motus Bedfordview had sold a car that had issues to me and out good faith when they promised that they had fixed the car and it's in good condition I believed them. Instead the issues have been accumulating over the pasted 8 months since i collected the car. As someone who previously bought a car from Toyota i had thought that i was dealing with people who are honest and have integrity but the serviced i have recieved is disheartening to say the least.