NN
Nomasonto N
Active since Jan 2021
6
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Reviews
6 reviews9 months ago
Momentum doesn't care about my safety
2024 I had incident where ****s almost broke in. The garage door was damaged and momentum Claim no:CP853490MP55 replacement using knola project it's been a nightmare colour was wrong,as I write this review the rooler door doesn't open automatically.. just only manually.ive contacted the insurance several times I even contacted my broker Niklaas De Bruin who doesn't even bother to respond . I'm stuck with the garage door that is peeling the colour that Knola painted with and door that doesn't function well when put into automatic it continues keeps on opening and closing without stopping and me and the family we do not feel safe
56 replies
44 months ago
Dishonest and Misleading
On the 14th of September 2021 I bought a Toyota Quantum GL cash at Toyota Motus Bedfordview. The adverti*****t had said the car had a towbar but the advert was misleading as there was no towbar. When we went to fetch the car we found a couple of issues with the front passenger seat. The car seat couldn't be adjusted and car seat belt indicator was constantly on. The engine undercover and fender was broken. When the car was locked using the mobilizer the boot wouldn't lock. I decided not to take the car so they can fix it before I collect it. I was told to fetch the car on the 27/09/2021 as some of the issued were sorted and they were waiting for the for car parts those that weren't. I was told that i should bring the car back on the 08/10/2021 when the parts have arrived so that the rest of the issues can be fixed. I refused to take the car as no one would take a car from the dealership when it's not 100%. I had not recieved and communication from the dealership until i contacted Duma on 12/10/21 to find out what is happening and when i should expect to collect my car. The update that i had gotten was that they had not recieved the car parts. On the 3/11/2021 the sales person who was dealing with my car purchase (Duma) called me and asked me come in. I went in to only be given the same update as the one i recieved on 12/10/2021. Meaning there was no progress. I finally recieved my car on 13/11/2021 which was 2 months after i purchased it. I drove the car for less than a month before I had to take it back to Toyota Motus as the car seat belt indicator issue was not resolved matter of fact it was incorrectly diagnosed. This was around the 10th of December 2021. The car was ready for collection on 20/12/2021 but i collected it on 21/12/2021. On 27/01/2022 i had to take the car back to Toyota Motus Bedfordview as there were more issues with the car. This time there was a funny sound when i stepped on the brake. Duma gave me feedback telling me that according to the guy who works at the service there was sand on the brakes but they had cleaned it. Now this surprised me as i reside in the surbuban area which means we don't have and sand roads. I was reassured by them that there is nothing wrong with the car, it was just sand on the brakes. On 25/05/2022 i has spoken to Duma as i was experiencing another problem again. The car had no power and issue with the brakes had reoccurring only this time the noise was louder. I was told to bring the car to the dealership. I did as i was told and the car was diagnosed. The car needed a new clutch kit. Now my question is how could that be because as an experienced driver (i have been driving for 11 yrs) I know i should not be replacing a clutch kit for a car that i had been driving for 5/6 months. I had the same issue the with tyres, Duma said they were new but i had to change them after 8 months because they were worn off (the tyres were changed 10/06/2022) . Two of the tyres had alot of patches on the inside. The quotation given to me by Christo from Bedfordview for the clutch kit was for R6 578.28 but i opted for Toyota Woodmead where the kit was cheaper. The amount was R6 166.70 which was R411. 58 less. This makes me think that back in January when i took the car to dealership for that issue there was not the sand on the brakes it was probably an issue with the clutch kit to begin with and they didn't want to incur expenses as it had only been a month since i had collected the car from the dealership. When i rose my concerns regarding the clutch Duma told me that he would escalate it to his manager. On the 23/05/2022 he gave me feedback and according to his manager it is a wear and tear so they cannot help me. Now my issue with this is that i had driven the car for 8 months which means that the car was not given to me in the good condition they had portrayed it to be. On the first week of July i had gone to Limpopo and 2hrs hours into the trip i noticed that the car was vibrating. I than took the car to the service department back at Toyota Motus Bedfordview . The service center advisor who was assisting was Lindie Van Rooyen. According to the feedback given to my by Lindie the car needed to get a wheel alignment and balancing. I took the car back to SupaQuick as i had recently changed my tyres as previously stated, to find out what is happening since we all know that when you change your tyres your wheels get aligned and balanced. SupaQuick checked the car and found that the car's wheels were properly aligned and balanced. I went back to Toyota Motus as my car was still vibrating dispite the alignment and balancing being checked and done again at SupaQuick. My car was booked in and it was with Toyota for 3 days. The feedback that was given to me by Lindie Van Rooyen was the rear rim is bent on the inside. I took the car back to SupaQuick and they check and found that there is no issue with the rim. I contacted Lindie and told her and she said she would call me back with the technician who was working on my car. When I spoke to the technician he said there propeller shaft center bolts were loose and he had tightened them. When i asked why the car was still vibrating if the matter was sorted. His response was that that he suspected that there are loose *****s inside the gearbox. I than asked why they had not tightened them and his response was they would have to charge me to tighten them. My question is how am I being charged when my car is still under warranty. Most importantly who opened the gearbox and why? According to my knowledge this car has never had an issue with the gearbox since i had driven it or when it was with dealership according to the Duma and the Derka report that given to me. When i raised my concerned about the gearbox regarding who and why itwas opened because according to my knowledge there was never a need for it to be opened in the first place. The technicians response was he would call me back because he was using Lindie's cellphone since it was loadshedding and she was complaining about the use of her phone. They since have not called me back and it has been about a month and 2 weeks since he said he would call me back. At this point I'm convinced that Toyota Motus is not assisting because they do not want to incur any cost regarding fixing my car since they know that my 3yr warranty is ending on the 3rd September and than this will become my expense. This also a big concern as i don't know how my car is being further damaged by Toyota Motus' ignorance and lack customer service. This car is my source of income as I use it as a shuttle for school kids. Overall this concerns not only my income but the safety of myself and the children i transport. Toyota Motus Bedfordview had sold a car that had issues to me and out good faith when they promised that they had fixed the car and it's in good condition I believed them. Instead the issues have been accumulating over the pasted 8 months since i collected the car. As someone who previously bought a car from Toyota i had thought that i was dealing with people who are honest and have integrity but the serviced i have recieved is disheartening to say the least.
0 replies
44 months ago
Bad and deceitful services
On the 14th of September 2021 I bought a Toyota Quantum GL cash at Toyota Motus Bedfordview. The adverti*****t had said the car had a towbar but the advert was misleading as there was no towbar. When we went to fetch the car we found a couple of issues with the front passenger seat. The car seat couldn't be adjusted and car seat belt indicator was constantly on. The engine undercover and fender was broken. When the car was locked using the mobilizer the boot wouldn't lock. I decided not to take the car so they can fix it before I collect it. I was told to fetch the car on the 27/09/2021 as some of the issued were sorted and they were waiting for the for car parts those that weren't. I was told that i should bring the car back on the 08/10/2021 when the parts have arrived so that the rest of the issues can be fixed. I refused to take the car as no one would take a car from the dealership when it's not 100%. I had not recieved and communication from the dealership until i contacted Duma on 12/10/21 to find out what is happening and when i should expect to collect my car. The update that i had gotten was that they had not recieved the car parts. On the 3/11/2021 the sales person who was dealing with my car purchase (Duma) called me and asked me come in. I went in to only be given the same update as the one i recieved on 12/10/2021. Meaning there was no progress. I finally recieved my car on 13/11/2021 which was 2 months after i purchased it. I drove the car for less than a month before I had to take it back to Toyota Motus as the car seat belt indicator issue was not resolved matter of fact it was incorrectly diagnosed. This was around the 10th of December 2021. The car was ready for collection on 20/12/2021 but i collected it on 21/12/2021. On 27/01/2022 i had to take the car back to Toyota Motus Bedfordview as there were more issues with the car. This time there was a funny sound when i stepped on the brake. Duma gave me feedback telling me that according to the guy who works at the service there was sand on the brakes but they had cleaned it. Now this surprised me as i reside in the surbuban area which means we don't have and sand roads. I was reassured by them that there is nothing wrong with the car, it was just sand on the brakes. On 25/05/2022 i has spoken to Duma as i was experiencing another problem again. The car had no power and issue with the brakes had reoccurring only this time the noise was louder. I was told to bring the car to the dealership. I did as i was told and the car was diagnosed. The car needed a new clutch kit. Now my question is how could that be because as an experienced driver (i have been driving for 11 yrs) I know i should not be replacing a clutch kit for a car that i had been driving for 5/6 months. I had the same issue the with tyres, Duma said they were new but i had to change them after 8 months because they were worn off (the tyres were changed 10/06/2022) . Two of the tyres had alot of patches on the inside. The quotation given to me by Christo from Bedfordview for the clutch kit was for R6 578.28 but i opted for Toyota Woodmead where the kit was cheaper. The amount was R6 166.70 which was R411. 58 less. This makes me think that back in January when i took the car to dealership for that issue there was not the sand on the brakes it was probably an issue with the clutch kit to begin with and they didn't want to incur expenses as it had only been a month since i had collected the car from the dealership. When i rose my concerns regarding the clutch Duma told me that he would escalate it to his manager. On the 23/05/2022 he gave me feedback and according to his manager it is a wear and tear so they cannot help me. Now my issue with this is that i had driven the car for 8 months which means that the car was not given to me in the good condition they had portrayed it to be. On the first week of July i had gone to Limpopo and 2hrs hours into the trip i noticed that the car was vibrating. I than took the car to the service department back at Toyota Motus Bedfordview . The service center advisor who was assisting was Lindie Van Rooyen. According to the feedback given to my by Lindie the car needed to get a wheel alignment and balancing. I took the car back to SupaQuick as i had recently changed my tyres as previously stated, to find out what is happening since we all know that when you change your tyres your wheels get aligned and balanced. SupaQuick checked the car and found that the car's wheels were properly aligned and balanced. I went back to Toyota Motus as my car was still vibrating dispite the alignment and balancing being checked and done again at SupaQuick. My car was booked in and it was with Toyota for 3 days. The feedback that was given to me by Lindie Van Rooyen was the rear rim is bent on the inside. I took the car back to SupaQuick and they check and found that there is no issue with the rim. I contacted Lindie and told her and she said she would call me back with the technician who was working on my car. When I spoke to the technician he said there propeller shaft center bolts were loose and he had tightened them. When i asked why the car was still vibrating if the matter was sorted. His response was that that he suspected that there are loose *****s inside the gearbox. I than asked why they had not tightened them and his response was they would have to charge me to tighten them. My question is how am I being charged when my car is still under warranty. Most importantly who opened the gearbox and why? According to my knowledge this car has never had an issue with the gearbox since i had driven it or when it was with dealership according to the Duma and the Derka report that given to me. When i raised my concerned about the gearbox regarding who and why itwas opened because according to my knowledge there was never a need for it to be opened in the first place. The technicians response was he would call me back because he was using Lindie's cellphone since it was loadshedding and she was complaining about the use of her phone. They since have not called me back and it has been about a month and 2 weeks since he said he would call me back. At this point I'm convinced that Toyota Motus is not assisting because they do not want to incur any cost regarding fixing my car since they know that my 3yr warranty is ending on the 3rd September and than this will become my expense. This also a big concern as i don't know how my car is being further damaged by Toyota Motus' ignorance and lack customer service. This car is my source of income as I use it as a shuttle for school kids. Overall this concerns not only my income but the safety of myself and the children i transport. Toyota Motus Bedfordview had sold a car that had issues to me and out good faith when they promised that they had fixed the car and it's in good condition I believed them. Instead the issues have been accumulating over the pasted 8 months since i collected the car. As someone who previously bought a car from Toyota i had thought that i was dealing with people who are honest and have integrity but the serviced i have recieved is disheartening to say the least.
0 replies
46 months ago
Dishonest and Misleading
I bought a loung suite from Essops Stonebridge on the 16th of April 2022 and my sales assistant was Kim. The lounge suite was delivered on the 26th of April 2022. During the period of the 26th of April to the 26th of May I noticed that the 2 seater couch was peeling. On the 26th of May I went to Essops Stonebridge and I spoke to Kim regarding this matter and she had advised me that I should send an email to Essops Stonebridge and she will forward it to the customer service centre. An email was sent to them on the 4th of June 2022 by me. The email had a description of the defect and photos were attached. No respond was given to me so I went back to the store a week after the email was sent and I was assisted by Lonwabo. When he checked he could see that Kim had forwarded the email to the customer service centre but they had not responded and he said he would advise Kim to do a follow up when she gets back from her day off. On the 17th of June I received a response from Aisha Malunga who stated that the warranty does not cover the leather. I quote “ Re: Service Guarantee / Warranty on Lounge Suite Fabric / Leather Lounge - Framework is 1 years - Workmanship is 1year (viz.stitching,seat filling,springs etc.) - NO guarantee on covering fabric or leather(refer to maintenance below) - Mechanism (if applicable) is 1 year In this matter no Guarantee on covering leather or fabric, we more than welcome to assist you by referring you to a repair department, who will fix the lounge at your own costs.” Now my problem with the response is this is not stated on the website on the terms and conditions page(www.essops.co.za). Which would mean the customer service centre is deceitful and I expect complete honesty and integrity to be exercised at all times. Especially if I’m paying the amount of R45000 cash. Even the T and C of reporting any defects with 72 hrs of delivery does not apply because such defects cannot be reported before they occur. The terms and conditions on the website are: LEATHER WARRANTY Solvent spills Ink Paint Body fluids (human or animal) Improper cleaning techniques Placing furniture outdoors in direct sunlight or close proximity to an open heat source (heaters, fire places, barbeque stands) Sitting on arms and backs of the sofas lack of seating rotation 1.2 Extreme use is considered damaged caused by more than normal wear and tear this includes: 1.1. Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance – referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with Essops care instructions or specifications Warranties do not apply to: Upholstered furniture is warranted for a period of 1*year from date of delivery/collection in respect of the frame and craftsmanship. (*also refer to IMPORTED PRODUCTS WARRANTY) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Essops’ control. Firstly the terms and conditions are vague and do not make much sense. The Ts and Cs do not mention them not covering any peeling of the leather which should not be happening in the first place because this is supposed to be genuine leather. According to the cleaning instructions I have not caused any damages to the couch because I only use a damp soft cloth to wipe of the dust (see below). Now as someone who has had a genuine leather lounge suite before I know for a fact that my couch should be peeling with in less than a month of purchasing it. Not only is the 2 seater peeling but I have noticed that the one seater arm rest is discolouring as well. The service centre agent has not been of assistance to me it seem like they are trying to rid themselves of any kind of accountability for the defects on the lounge suites. Instead she has told me that I need pay to get the couch fixed in accordance to Ts and Cs that are not on the website. I’m appalled by the service given because even after the responds give I had replied and I have not gotten any responds. LEATHER Or objects with components of leather ABOUT At Essops Home, we celebrate the unique character of each hide. For this reason, we don’t try to cover up or exclude parts of the story of each piece of leather. Wrinkles, scars, tick bite marks and brand marks are all typical of the highest quality, natural, full-grain leather, also known as aniline leather. For this reason, the following may occur in leather products: – Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristics of full grain leather and are therefore not defects. Prominent brand CLEANING INSTRUCTIONS Rotate seating positions for an even weight destribution which will prevent a variation in the appearance of the seats. – Always clean spills immediately, on all leather items. – Vacuum or dust frequently with a clean, dry cloth – If leather is soiled, it can be wiped with a soft, damp cloth using a lather of any mild white soap with lukewarm water – Do not spot clean leather; clean the entire surface – Wipe clean with a damp cloth and dry with a clean, soft cloth
1210 replies
59 months ago
Car services/customer service gone wrong
On the 14 April 2021 i took my car for 150 000 km service, 2 and a half weeks down the line after the service i started to experience some problems. At first i could hear that on steep hills the car performance is not like before but i thought that it was my imagination. The next thing the car won't start immediately and i thought it was the battery and we changed the battery but the it did the same thing again. So i took it back to toyota edenvale and i spoke to Deeshney who was responsible for the service bookings who called Mack Morata apparently he is a foreman who diagnosed the car. He checked the car and said there was no electrical fault and i went back home. A day after the car did the same thing, it wouldn't start it kept on making sounds. It sounded as if its gonna start but it doesn't. I went back to Toyota Edenvale for the third time and i didn't get help, the only thing Mack said is I should bring the car to sleep over at Toyota so that they can start it first thing in the morning, which sounds strange to me because why would they think it doesn't start in the morning. At no point have i ever told Mack Morata or Deeshney that the car would not start in the morning. Again that was just made an assumption instead of opening the car and checking the engine. So i decided to get a second opinion because i could see that i will not be getting any help from them because it seems like they are running away from taking responsibility for any issues since the car came in for a service about 2 & 1/2 weeks back and it's experiencing problems. The second opinion diagnosing also stated that electrically there is nothing wrong but since he cannot touch the engine due to the warranty policies he just assumed that since the orange light on the dashboard stays on for a little bit longer than it should, the problem might be in the engine. He suspects that there might be an oil leakage from the tapped cover in cylinder to spark plug thus affecting the performance of the car on the steep hill. On Friday the 10th i called Toyota warranty and told them about my issues and i requested that the car be opened and checked. I was told to contact Toyota edenvale and and book to get it opened and checked, I recieved an sms containing an authority code for the car to be booked. So i did as i was told and my car was booked for today, the10th at 7:30 am. When I took the car in Mack said there is nothing wrong with the car without opening the car ad per the authority. Instead he called his manager to test drive the car and of course he said there was nothing wrong with the car but both of them couldn't give me an answer as to why it did not start immediately on 3 different occasions. Today would be the 4th time that I went there and they said the could not touch it despite having an authority code from McCarthy warranty (Ref 23666646) . I recieved a call from Stuart Moffat to bring in my car and it was booked in for the 13th of May 2021. The car was opened and they found an oil leakage as my second opinion had suspected. Instead of dealing with this they changed the fuel pump and an explanation was not given on why the fuel pump was changed in the first place. They said they would order the gasket and i would need to pay R1700 for new spark plugs. Now my issue was why am I paying for spark plugs that were damaged by the oil leakage. Between the 14th and the 19th I was communicating with Dashneey as she was trying to find a solution to the spark plug issue before my car could be opened. Dashneey opted to wipe the old spark plug and re-use them as a solution and according her the plugs would be ok to use. On the 20th I spoke to Stuart and asked what the guarantee is for the re-used plugs to carry me until my next service. According to him the plugs would definitely carry me until my next service. I had asked him to send me an email explaining what he was saying so I could find a second opinion about reusing the old spark plugs as Stuart has proven to be dishonetsy and unreliable. I only recieved an email from Stuart Moffat on the 24 of May 2021. After consultimg with my second opinion he had responded as follows "the oil leak can also affect the connection between the spark plugs terminal nut and ignition coil to create the spark". The response was sent to Stuart and I had decided to bring in the car to get the gasket changed to avoid further damage. Communication was had and the car was booked in for the 26th of May 2021. According to my car tracker the battery was removed at 08:35 am so i assume that is the time that my car was opened. I was shocked to receive a call from Dashneey at around 11:50 am telling me that the car parts that they ordered were not complete. I had asked how that is possible because according to my knowledge when a car part is ordered you need the car's model and VIN number meaning when ordering the gasket everything should have been there. Dashneey responded by saying that the car parts that were recieved were changed and that they would order the missing parts which will be changed as soon as they have been received. Dashneey sent a driver to come fetch me and take me to Toyota Edenvale to fetch my car. When i fetched my car I noticed that the malfunction indicator was on (orange light on dashboard) and didn't swith off. On the tachometer it displayed that it was over 5 when the speedometer displayes that the car was moving at 40km/h and the car had mo power. This all happened before I reached the first robots by Toyota. So I turned back. According to Stuart the plug at the back was not *****ed on tightly when i was driving it came off. All i want is for my car to be fixed. I hope and trust this will be treated as an urgent matter.
0 replies
64 months ago
Online shopping went wrong
Im struggling with Miladys. I bought a dress online 4 November 2020. When after 6 weeks i did not receive my order i phoned the head office in Durban there was no answer and i even sent 3 emails to their customers service centre which i didn't get any single response. After that i decided to go Greenstone Miladys shop which i got help and a lady called from head office called me back and i told her i was no longer interested i need my money back. She said someone frim finance will call back for banking details up to now 19/01/21 no one has called me back and if i call the Durban Miladys numbers they just ring no answer. Please help i want my money back
173 replies
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