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Miladys
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Miladys faces significant challenges across nearly all dimensions of customer experience. While a handful of stores earn genuine praise for warm, personalised service from named staff members, the overwhelming pattern is one of adversarial interactions, unresolved account disputes, problematic refund processes, and product quality concerns. Delivery and fulfilment issues, though less frequently mentioned, also reflect systemic gaps in communication and reliability.
Top Strengths:
- •Customer Service & Support: A small number of branches, notably Kenilworth, Cascades, Meadowdale, and Bayside, are praised by name for warm, personalised service. Staff like Nomvuzo, Kgaogelo, Kaylene, and Mita are celebrated for going the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
37 hours 46 minutesAverage Time To Reply
-46 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 40 hours 42 min to reply
TrustIndex
0
Score
Ranking
#13
in Fashion & Clothing
Avg Reply
37 hours 46 minutes
NPS Score
-46
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 40 hours 42 min to reply
Review Distribution
1.4|63 Reviews
May '25 - Apr '26
5(6.9%)
4(1.7%)
3(0%)
2(3.5%)
1(87.9%)
5(6.9%)
4(1.7%)
3(0%)
2(3.5%)
1(87.9%)
Recent reviews (63)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Shameema M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:29
Confirmation Message *Business Name:* Miladys *Rating:* 1 out of 5 *Review:* I am being ******
Confirmation Message *Business Name:* Miladys *Rating:* 1 out of 5 *Review:* I am being ****** . Paid my account upfront . Got an outstanding amount in Feb and spoke to a consultant who said that the sales lady had miscalculated and R10 is outstanding. Which I paid. Now I get another SMS saying I owe R38.95. This is daylight ******* every month an outstanding amount when I paid the total amount for my purchase at the store. And now they not answering calls. I PAID IN THE STORE THE TOTAL AMOUNT. AND GETTING REMINDERS TO PAY.
Helpful (0)
|Replies (0)SM
Shameema M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:29
Confirmation Message *Business Name:* Miladys *Rating:* 1 out of 5 *Review:* I am being ******
Confirmation Message *Business Name:* Miladys *Rating:* 1 out of 5 *Review:* I am being ****** . Paid my account upfront . Got an outstanding amount in Feb and spoke to a consultant who said that the sales lady had miscalculated and R10 is outstanding. Which I paid. Now I get another SMS saying I owe R38.95. This is daylight ******* every month an outstanding amount when I paid the total amount for my purchase at the store. And now they not answering calls. I PAID IN THE STORE THE TOTAL AMOUNT. AND GETTING REMINDERS TO PAY.
0
Replies (0)LP
Londolani P
1 reviews | Active since Jan 2020
9 Mar 2026, 12:33
Miladys account
I’m ****ed 😡 being ****** daylight?? I payed up my account and when I want to cancel the account they told me that I have arrears for not buying and i paid then now when I want to cancel they’re telling me that I have an insurance with them like njani ???? When I called them they don’t answer my calls …. I feel ****** this is ***** This is bull**** guys can someone help me out ???
Helpful (0)
|Replies (0)LP
Londolani P
1 reviews | Active since Jan 2020
9 Mar 2026, 12:33
Miladys account
I’m ****ed 😡 being ****** daylight?? I payed up my account and when I want to cancel the account they told me that I have arrears for not buying and i paid then now when I want to cancel they’re telling me that I have an insurance with them like njani ???? When I called them they don’t answer my calls …. I feel ****** this is ***** This is bull**** guys can someone help me out ???
0
Replies (0)AB
Ayanda B
1 reviews | Active since Jan 2020
8 Mar 2026, 17:15
Unhappy customer
im very disappointed i got a hand bag as a gift from a friend and dnt like the bag i called the milady's outlet to make an exchange since i dnt like it i was told i can become it falls under accessory im so confused since whn we cnt exchange bags 0740310749
Helpful (0)
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Ayanda B
1 reviews | Active since Jan 2020
8 Mar 2026, 17:15
Unhappy customer
im very disappointed i got a hand bag as a gift from a friend and dnt like the bag i called the milady's outlet to make an exchange since i dnt like it i was told i can become it falls under accessory im so confused since whn we cnt exchange bags 0740310749
0
Replies (0)CW
Cynthia W
1 reviews | Active since Jan 2020
11 Feb 2026, 10:36
Very Upset Mildays Customer
Good day All I purchased on my miladys account in the last week before Christmas and paid up my account in the middle of January. I was charged a 5.00 card fee which I did not see or was even told about it. I then received another statement this month with another 5.00 fee added to it. So I must now pay 10.00 for a card fee. What daylight ******* is this. How is a company charging 5.00 to use your account card? I have not been purchasing on my account card for quite awhile so was unaware of these hidden costs. I phoned the call Centre today and the lady who answered the call says she is unable to credit this amount as it has to be paid? I then told her I rather close my account and she said no problem she will close it now. Can you believe that stores no longer teach their staff to value their customers and try to keep them as customers.. So if 1000 customers are paying 5.00 a month the store is making 5000.00 profit on a monthly basis what daylight ******* is this. Very upset and angry customer of over 40 years. Is this how Mildays treat their long term customers?
Helpful (0)
|Replies (0)CW
Cynthia W
1 reviews | Active since Jan 2020
11 Feb 2026, 10:36
Very Upset Mildays Customer
Good day All I purchased on my miladys account in the last week before Christmas and paid up my account in the middle of January. I was charged a 5.00 card fee which I did not see or was even told about it. I then received another statement this month with another 5.00 fee added to it. So I must now pay 10.00 for a card fee. What daylight ******* is this. How is a company charging 5.00 to use your account card? I have not been purchasing on my account card for quite awhile so was unaware of these hidden costs. I phoned the call Centre today and the lady who answered the call says she is unable to credit this amount as it has to be paid? I then told her I rather close my account and she said no problem she will close it now. Can you believe that stores no longer teach their staff to value their customers and try to keep them as customers.. So if 1000 customers are paying 5.00 a month the store is making 5000.00 profit on a monthly basis what daylight ******* is this. Very upset and angry customer of over 40 years. Is this how Mildays treat their long term customers?
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ongeziwe S
1 reviews | Active since Jan 2020
4 Feb 2026, 11:26
BAYSIDE Miladys
I had such a great experience at Miladys Bayside I was assisted by Nomvuzo , and she was amazing. She was friendly, patient, and really made me feel comfortable while shopping. Her positive attitude and helpful service made my visit so enjoyable. Thank you, Nomvuzo, for the excellent customer service
Helpful (0)
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ongeziwe S
1 reviews | Active since Jan 2020
4 Feb 2026, 11:26
BAYSIDE Miladys
I had such a great experience at Miladys Bayside I was assisted by Nomvuzo , and she was amazing. She was friendly, patient, and really made me feel comfortable while shopping. Her positive attitude and helpful service made my visit so enjoyable. Thank you, Nomvuzo, for the excellent customer service
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Hazel N
1 reviews | Active since Jan 2020
27 Jan 2026, 16:23
Traumatised at miladys eastgate mall
I went to miladys eastgate shopping centre to buy a dress today,after paying i left and went to carrol boyes exactly oppossite miladys and i was followed by 2 workers from miladys accussing me of theft.The lady called zama came with some guy as backup.She asked me if i had taken sunglasses from the store cause she sees i am wearing glasses.I didn’t make much of it i just brushed it off and said no i only wear prescription glasses,next thing girl peeps inside my forever new plastic that i was carrying and asks if it is not their dress in the plastic then it clicked that am being accused of theft here and out of shock i took out the receipt showing i paid for it and immediately i fumed asking why they would embarrass me like this and the girls at carol were also shocked.After paying for my items at carol boyes i went back to miladys and asked for the manager.They showed zero remorse the apology was so so cold.After the embarrasment they put me through i want them to know that this is not the end especially the zama lady.Am going to deal with you and teach you all manners fools
Helpful (0)
|Replies (0)HN
Hazel N
1 reviews | Active since Jan 2020
27 Jan 2026, 16:23
Traumatised at miladys eastgate mall
I went to miladys eastgate shopping centre to buy a dress today,after paying i left and went to carrol boyes exactly oppossite miladys and i was followed by 2 workers from miladys accussing me of theft.The lady called zama came with some guy as backup.She asked me if i had taken sunglasses from the store cause she sees i am wearing glasses.I didn’t make much of it i just brushed it off and said no i only wear prescription glasses,next thing girl peeps inside my forever new plastic that i was carrying and asks if it is not their dress in the plastic then it clicked that am being accused of theft here and out of shock i took out the receipt showing i paid for it and immediately i fumed asking why they would embarrass me like this and the girls at carol were also shocked.After paying for my items at carol boyes i went back to miladys and asked for the manager.They showed zero remorse the apology was so so cold.After the embarrasment they put me through i want them to know that this is not the end especially the zama lady.Am going to deal with you and teach you all manners fools
0
Replies (0)