TB
Toyota Bidvest Edenvale
Unclaimed Business
TB
Toyota Bidvest Edenvale
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
3.8|4 Reviews
Jun '25 - May '26
5(66.7%)
4(33.3%)
3(0%)
2(0%)
1(0%)
5(66.7%)
4(33.3%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Toyota Bidvest Edenvale
Toyota Bidvest Edenvale has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Toyota Bidvest Edenvale across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nangammbi V
1 reviews | Active since Jan 2020
6 Nov 2025, 21:31
Happy client
Buying a car was never this easy. Their service was perfect and I was treated very well. The salesperson Janet was so kind and helpful, I so wish her after service will be of the same level
Helpful (0)
|Replies (0)NV
Nangammbi V
1 reviews | Active since Jan 2020
6 Nov 2025, 21:31
Happy client
Buying a car was never this easy. Their service was perfect and I was treated very well. The salesperson Janet was so kind and helpful, I so wish her after service will be of the same level
0
Replies (0)R
Renche
1 reviews | Active since Jan 2020
23 Oct 2025, 08:44
I received exceptional service from Bidvest McCarthy Toyota - Edenvale branch
I received exceptional service from Bidvest McCarthy Toyota - Edenvale branch. Very satisfied with the way Lelo Malope supported me with the purchase of my vehicle.
Helpful (0)
|Replies (0)R
Renche
1 reviews | Active since Jan 2020
23 Oct 2025, 08:44
I received exceptional service from Bidvest McCarthy Toyota - Edenvale branch
I received exceptional service from Bidvest McCarthy Toyota - Edenvale branch. Very satisfied with the way Lelo Malope supported me with the purchase of my vehicle.
0
Replies (0)JS
Jordan S
1 reviews | Active since Jan 2020
2 Sept 2025, 07:08
Good customer service
Things didn't go well on Thursday last week when I brought my car for an airbag replacement, however Lindiwe who manages the service department showed professionalism in handling the situation. Thank you and it keep up.
Helpful (0)
|Replies (0)JS
Jordan S
1 reviews | Active since Jan 2020
2 Sept 2025, 07:08
Good customer service
Things didn't go well on Thursday last week when I brought my car for an airbag replacement, however Lindiwe who manages the service department showed professionalism in handling the situation. Thank you and it keep up.
0
Replies (0)JH
Jan H
1 reviews | Active since Jan 2020
13 May 2025, 08:08
Beyond poor service and ********* behavior from Bidvest Toyota Edenvale!
I booked my car in for a service on 25-04-2025. I have never heard so many lies in one day. First, they lost my key around 12:00, only phoned me at 16:00 to ask if I have a spare key, then found my key 10 mins later. Told me that they have not even serviced my car yet. Only washed it (how do you wash the car BEFORE the service). They said they will do the service, 60 000km (major service) the next day. 45 mins later they phoned again and said they completed the full service and did wheel alignment as requested when I booked the car in. This seemed very unrealistic for me. When I collected the car on Saturday morning, they stated that they did the wheel alignment for free for the inconvenience caused. When I asked for the printout of the alignment adjustment, they stated that they forgot to print it out, however I can take their word that it has been done, as the service consultant saw it on the machine herself. When I drove home, I found my steering wheel to be skew. My husband then phoned them to inform that they must have not put the steering wheel straight when doing the wheel alignment, and they apologized, stated that they will send the printout on the following Tuesday, but I can bring the car back for the alignment to be fixed. 45 mins later the Service manager phone back again only to state that they did NOT do the wheel alignment. I have NO CONFIDENCE that my actual major service was even carried out. On Tuesday when I received a call from Toyota to ask how my service was and if I am happy, I explained my dissatisfaction and disappointment with Toyota and the lady rep**** that she will escalate my concern. I received an email on 29 Apr to say that they have escalated the dissatisfaction with the branch Service Manager, Lindiwe Mpata. Up until today 13 May 2025, I have received no further communication from Toyota Edenvale, or the Service Manager. I can understand why she is not even interested in contacting me, as she is well aware of all of this as she was part of the problem to start off. This is the worst service I have ever received from any dealership in my life. I have no confidence in the Toyota brand and this will definitely impact my decision going forward when choosing a new car brand. Not even after I complained and gave a bad review of the service I received did they bother to try and set things right. Very disappointed with the dealership and with Toyota SA, as I believe they should have done a follow up call to ask if everything was sorted out after my complaint.
Helpful (0)
|Replies (0)JH
Jan H
1 reviews | Active since Jan 2020
13 May 2025, 08:08
Beyond poor service and ********* behavior from Bidvest Toyota Edenvale!
I booked my car in for a service on 25-04-2025. I have never heard so many lies in one day. First, they lost my key around 12:00, only phoned me at 16:00 to ask if I have a spare key, then found my key 10 mins later. Told me that they have not even serviced my car yet. Only washed it (how do you wash the car BEFORE the service). They said they will do the service, 60 000km (major service) the next day. 45 mins later they phoned again and said they completed the full service and did wheel alignment as requested when I booked the car in. This seemed very unrealistic for me. When I collected the car on Saturday morning, they stated that they did the wheel alignment for free for the inconvenience caused. When I asked for the printout of the alignment adjustment, they stated that they forgot to print it out, however I can take their word that it has been done, as the service consultant saw it on the machine herself. When I drove home, I found my steering wheel to be skew. My husband then phoned them to inform that they must have not put the steering wheel straight when doing the wheel alignment, and they apologized, stated that they will send the printout on the following Tuesday, but I can bring the car back for the alignment to be fixed. 45 mins later the Service manager phone back again only to state that they did NOT do the wheel alignment. I have NO CONFIDENCE that my actual major service was even carried out. On Tuesday when I received a call from Toyota to ask how my service was and if I am happy, I explained my dissatisfaction and disappointment with Toyota and the lady rep**** that she will escalate my concern. I received an email on 29 Apr to say that they have escalated the dissatisfaction with the branch Service Manager, Lindiwe Mpata. Up until today 13 May 2025, I have received no further communication from Toyota Edenvale, or the Service Manager. I can understand why she is not even interested in contacting me, as she is well aware of all of this as she was part of the problem to start off. This is the worst service I have ever received from any dealership in my life. I have no confidence in the Toyota brand and this will definitely impact my decision going forward when choosing a new car brand. Not even after I complained and gave a bad review of the service I received did they bother to try and set things right. Very disappointed with the dealership and with Toyota SA, as I believe they should have done a follow up call to ask if everything was sorted out after my complaint.
0
Replies (0)mI
mohammed I
1 reviews | Active since Jan 2020
17 Dec 2024, 11:53
Extremely Disappointing Service at Toyota Edenvale
I recently had a terrible experience with Toyota Edenvale and feel compelled to share my frustration. From start to finish, the service I received was nothing short of appalling. The ordeal began with long waiting times. I was told my car was ready for collection, only to arrive and wait for four hours, only to leave without my vehicle. Despite this, I remained patient and agreed to return the next day to collect it. When I asked for a lift to the dealership, they assured me it wouldn’t be a problem. However, while waiting for the driver, I witnessed a chaotic scene of staff running around like headless chickens. To my disbelief, the manager then informed me that one of his saleswomen could give me a lift but insisted I’d be dropped off on the side of the road at a garage off the New Road offramp midrand . This suggestion was utterly shocking and unacceptable! After arguing, I managed to convince them to have a driver take me directly. Even after all this, the issues didn’t stop. It has now been five days of wasted time as they fail to follow up with their bank regarding payment. This delay clearly shows that Toyota Edenvale did not do their due diligence and acted with negligence throughout the process. Their lack of communication and complete disregard for customer satisfaction is astounding. I’ve made numerous cross-border payments in the past without any issues, yet Toyota Edenvale’s inefficiency and lack of professionalism have caused unnecessary delays and headaches. I am deeply disappointed and will never use their services again. If you value your time, money, and sanity, I strongly advise you to avoid Toyota Edenvale.
Helpful (0)
|Replies (0)mI
mohammed I
1 reviews | Active since Jan 2020
17 Dec 2024, 11:53
Extremely Disappointing Service at Toyota Edenvale
I recently had a terrible experience with Toyota Edenvale and feel compelled to share my frustration. From start to finish, the service I received was nothing short of appalling. The ordeal began with long waiting times. I was told my car was ready for collection, only to arrive and wait for four hours, only to leave without my vehicle. Despite this, I remained patient and agreed to return the next day to collect it. When I asked for a lift to the dealership, they assured me it wouldn’t be a problem. However, while waiting for the driver, I witnessed a chaotic scene of staff running around like headless chickens. To my disbelief, the manager then informed me that one of his saleswomen could give me a lift but insisted I’d be dropped off on the side of the road at a garage off the New Road offramp midrand . This suggestion was utterly shocking and unacceptable! After arguing, I managed to convince them to have a driver take me directly. Even after all this, the issues didn’t stop. It has now been five days of wasted time as they fail to follow up with their bank regarding payment. This delay clearly shows that Toyota Edenvale did not do their due diligence and acted with negligence throughout the process. Their lack of communication and complete disregard for customer satisfaction is astounding. I’ve made numerous cross-border payments in the past without any issues, yet Toyota Edenvale’s inefficiency and lack of professionalism have caused unnecessary delays and headaches. I am deeply disappointed and will never use their services again. If you value your time, money, and sanity, I strongly advise you to avoid Toyota Edenvale.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2023, 08:24
SA WORST TOYOTA DEALER: Toyota Bidvest Edenvale
Worst, dishonest, unreliable Toyota dealership ever!! Never ever let Lettie Seedat assist you! She promise stock availability and on the day she promised you call there is NOTHING. And that after you sold your car and got everything in place. They have no conscience and don't give a dam and just Sorry Sorry. Meanwhile you sit with no transport and they can't give a dime. Nether the less lies in your face and say you did not ask for white there is another color available - Best of all I have voice note and quote stating White! Worst is her manager condones her conduct. Sindi Molefe doesn't care what so ever as well!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2023, 08:24
SA WORST TOYOTA DEALER: Toyota Bidvest Edenvale
Worst, dishonest, unreliable Toyota dealership ever!! Never ever let Lettie Seedat assist you! She promise stock availability and on the day she promised you call there is NOTHING. And that after you sold your car and got everything in place. They have no conscience and don't give a dam and just Sorry Sorry. Meanwhile you sit with no transport and they can't give a dime. Nether the less lies in your face and say you did not ask for white there is another color available - Best of all I have voice note and quote stating White! Worst is her manager condones her conduct. Sindi Molefe doesn't care what so ever as well!!
0
Replies (0)pS
pranel S
1 reviews | Active since Jan 2020
9 Sept 2022, 13:41
Worst Service and Quality of work ever
Worst service from Edendale Toyota, I took my car in as it has a Nosie when the Electronic handbrake engages, vehicle has now been in there 3 times, and the last time they said the noise was fixed and warranty replaced the part, Yet the noise is still there and unchanged since the day i took it in , now i have to take it back and another day without a car, The foreman and the Service manager just gives excuse . now they telling me they fixed it and over a space of few hours all a sudden the same exact noise occur from the other side of the car, How it this is true????? now i must be without a car and waste another day of my time to take it back. i logged a case with Toyota SA hoping they can assist me further
Helpful (0)
|Replies (0)pS
pranel S
1 reviews | Active since Jan 2020
9 Sept 2022, 13:41
Worst Service and Quality of work ever
Worst service from Edendale Toyota, I took my car in as it has a Nosie when the Electronic handbrake engages, vehicle has now been in there 3 times, and the last time they said the noise was fixed and warranty replaced the part, Yet the noise is still there and unchanged since the day i took it in , now i have to take it back and another day without a car, The foreman and the Service manager just gives excuse . now they telling me they fixed it and over a space of few hours all a sudden the same exact noise occur from the other side of the car, How it this is true????? now i must be without a car and waste another day of my time to take it back. i logged a case with Toyota SA hoping they can assist me further
0
Replies (0)JL
Jennifer L
1 reviews | Active since Jan 2020
30 Aug 2022, 13:44
clutch keep broken after fix - TOYOTA AVANZA KD65NSGP
I have send Toyota Avanza for repaired and replace of new clutch on 6th of May2022 and it broke again on 15th of June 2022 again due to faulty parts which they did repaired and replace it for free, However it broke again on 19th of August 2022 again which now Toyota Edendale said I am liable for the labor not parts, which I can not understand, the clutch repair I already paid on 1st time they repaired on 6th of May, and keep breaking so soon, it was dangerous for me and other people on the road when the clutch broke.
Helpful (0)
|Replies (0)JL
Jennifer L
1 reviews | Active since Jan 2020
30 Aug 2022, 13:44
clutch keep broken after fix - TOYOTA AVANZA KD65NSGP
I have send Toyota Avanza for repaired and replace of new clutch on 6th of May2022 and it broke again on 15th of June 2022 again due to faulty parts which they did repaired and replace it for free, However it broke again on 19th of August 2022 again which now Toyota Edendale said I am liable for the labor not parts, which I can not understand, the clutch repair I already paid on 1st time they repaired on 6th of May, and keep breaking so soon, it was dangerous for me and other people on the road when the clutch broke.
0
Replies (0)