Beyond poor service and ********* behavior from Bidvest Toyota Edenvale!

I booked my car in for a service on 25-04-2025. I have never heard so many lies in one day. First, they lost my key around 12:00, only phoned me at 16:00 to ask if I have a spare key, then found my key 10 mins later. Told me that they have not even serviced my car yet. Only washed it (how do you wash the car BEFORE the service). They said they will do the service, 60 000km (major service) the next day. 45 mins later they phoned again and said they completed the full service and did wheel alignment as requested when I booked the car in. This seemed very unrealistic for me. When I collected the car on Saturday morning, they stated that they did the wheel alignment for free for the inconvenience caused. When I asked for the printout of the alignment adjustment, they stated that they forgot to print it out, however I can take their word that it has been done, as the service consultant saw it on the machine herself. When I drove home, I found my steering wheel to be skew. My husband then phoned them to inform that they must have not put the steering wheel straight when doing the wheel alignment, and they apologized, stated that they will send the printout on the following Tuesday, but I can bring the car back for the alignment to be fixed. 45 mins later the Service manager phone back again only to state that they did NOT do the wheel alignment. I have NO CONFIDENCE that my actual major service was even carried out. On Tuesday when I received a call from Toyota to ask how my service was and if I am happy, I explained my dissatisfaction and disappointment with Toyota and the lady rep**** that she will escalate my concern. I received an email on 29 Apr to say that they have escalated the dissatisfaction with the branch Service Manager, Lindiwe Mpata. Up until today 13 May 2025, I have received no further communication from Toyota Edenvale, or the Service Manager. I can understand why she is not even interested in contacting me, as she is well aware of all of this as she was part of the problem to start off. This is the worst service I have ever received from any dealership in my life. I have no confidence in the Toyota brand and this will definitely impact my decision going forward when choosing a new car brand. Not even after I complained and gave a bad review of the service I received did they bother to try and set things right. Very disappointed with the dealership and with Toyota SA, as I believe they should have done a follow up call to ask if everything was sorted out after my complaint.