JH
Jan H
Active since Mar 2024
2
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0
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Reviews
2 reviews11 months ago
Beyond poor service and ********* behavior from Bidvest Toyota Edenvale!
I booked my car in for a service on 25-04-2025. I have never heard so many lies in one day. First, they lost my key around 12:00, only phoned me at 16:00 to ask if I have a spare key, then found my key 10 mins later. Told me that they have not even serviced my car yet. Only washed it (how do you wash the car BEFORE the service). They said they will do the service, 60 000km (major service) the next day. 45 mins later they phoned again and said they completed the full service and did wheel alignment as requested when I booked the car in. This seemed very unrealistic for me. When I collected the car on Saturday morning, they stated that they did the wheel alignment for free for the inconvenience caused. When I asked for the printout of the alignment adjustment, they stated that they forgot to print it out, however I can take their word that it has been done, as the service consultant saw it on the machine herself. When I drove home, I found my steering wheel to be skew. My husband then phoned them to inform that they must have not put the steering wheel straight when doing the wheel alignment, and they apologized, stated that they will send the printout on the following Tuesday, but I can bring the car back for the alignment to be fixed. 45 mins later the Service manager phone back again only to state that they did NOT do the wheel alignment. I have NO CONFIDENCE that my actual major service was even carried out. On Tuesday when I received a call from Toyota to ask how my service was and if I am happy, I explained my dissatisfaction and disappointment with Toyota and the lady rep**** that she will escalate my concern. I received an email on 29 Apr to say that they have escalated the dissatisfaction with the branch Service Manager, Lindiwe Mpata. Up until today 13 May 2025, I have received no further communication from Toyota Edenvale, or the Service Manager. I can understand why she is not even interested in contacting me, as she is well aware of all of this as she was part of the problem to start off. This is the worst service I have ever received from any dealership in my life. I have no confidence in the Toyota brand and this will definitely impact my decision going forward when choosing a new car brand. Not even after I complained and gave a bad review of the service I received did they bother to try and set things right. Very disappointed with the dealership and with Toyota SA, as I believe they should have done a follow up call to ask if everything was sorted out after my complaint.
0 replies
26 months ago
Unauthorised Credit card transaction with no Feedback from ABSA - Poor customer service!
I would like to file a complaint against ABSA ***** section, and ABSA customer service in general. On 28-02-2024 a unauthorised transaction was done on my credit card for the amount of R8 464.00 I did phone the bank immediately after I saw the message. I reported my card being used in Dubai for an unauthorised transaction. The lady did confirm that NO verification was required for this transaction. I was informed that someone from the ***** investigation department will phone me within 24 hours. Today is 04-03-2024 and absolutely NOBODY phoned me yet. I am a Platinum Professional card holder at ABSA and I emailed my Priority banker, and enquired why the transaction went through without verification needed as per usual. He stated that it SHOULD have requested for an verification, but did not elaborate on how it could go through without this verification. He also just referred me to contact the credit card department, and stated that he hopes this gets resolved soon. What is the use of a priority banker if he cannot provide any help whatsoever. I have then send another mail to the ABSA ***** department (contactcard@absa.co.za), this came back with an automated mail to state that someone will phone me within 24 hours. Today is 04-03-2024, nobody has made contact with me yet. I have contacted the merchant from Dubai myself, and the transaction has been reversed for the amount of R7 925.28. There is a R538.72 difference that was not refunded. Up to now I have had no communication from ABSA. I feel this is a breach of their security measures and the customer is getting no feedback and are being done in with the difference of the refund. I need an answer as to how this transaction was authorised to even go through in the first place. When I contacted the bank, it was still uncleared, why did the bank go ahead and clear the transaction even when I am reporting it as *****? When will I be refunded for the difference. I am moving all my matters to another bank. This type of service is unacceptable.
56 replies
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