mohammed I

Extremely Disappointing Service at Toyota Edenvale

I recently had a terrible experience with Toyota Edenvale and feel compelled to share my frustration. From start to finish, the service I received was nothing short of appalling. The ordeal began with long waiting times. I was told my car was ready for collection, only to arrive and wait for four hours, only to leave without my vehicle. Despite this, I remained patient and agreed to return the next day to collect it. When I asked for a lift to the dealership, they assured me it wouldn’t be a problem. However, while waiting for the driver, I witnessed a chaotic scene of staff running around like headless chickens. To my disbelief, the manager then informed me that one of his saleswomen could give me a lift but insisted I’d be dropped off on the side of the road at a garage off the New Road offramp midrand . This suggestion was utterly shocking and unacceptable! After arguing, I managed to convince them to have a driver take me directly. Even after all this, the issues didn’t stop. It has now been five days of wasted time as they fail to follow up with their bank regarding payment. This delay clearly shows that Toyota Edenvale did not do their due diligence and acted with negligence throughout the process. Their lack of communication and complete disregard for customer satisfaction is astounding. I’ve made numerous cross-border payments in the past without any issues, yet Toyota Edenvale’s inefficiency and lack of professionalism have caused unnecessary delays and headaches. I am deeply disappointed and will never use their services again. If you value your time, money, and sanity, I strongly advise you to avoid Toyota Edenvale.