Poor room and reservations that was made 2 days upfront

Very bad experience for the second time booking here. I would like the owner to contact me due to poor customer relation from front house reception. First I've booked a room and they've send me a video of the room I said yes that is the room. They said the TV is not working I said we don't need a tv. On my arival tonight when we checked in the bathroom light is not working at all and the reception but us in a smaller room. Unexpectedly and very disappointed client. Previous time I left the whole situation windows does not close and dirty cups. My second time of disappointed I need the owner to contact me in 24hrs