Grafton Everest Sofa

I would like to lay a complaint about Beds to Go in Durban (moore road)

I purchased a Grafton Everest Nevada on the 09/12/2018 and in November 2019 the one of the sofas started sagging and then i realized that it was faulty and the springs were broken.

I visited the store to report the matter and i was told that they will lodge a complaint for the sofa to be picked up at my house so that it can be fixed.

This was 07/11/2019

Since then we have been to the store 4 times and they keep promising that they will pick up the sofa.My husband visited the store today 27/12/2019 the manager promised us the sofa will be collected by the end of today, Still the sofa has not been collected.

Im very disgusted with the service I have received form this shop after paying so much money for such a reputable brand Grafton Everest.The after sales service from beds to go is absolutely disappointing!

You people don't care about your customers!

I need my sofa to be fixed or Beds to Go must take this rubbish sofa’s and pay my money back!!

Miss PD Dlamini 0832123863