BEDS 4 U Rip OFF

Last year June i Lay buy an orthopedic light colored double bed(Mattress AND Base) from their Claremont Cape Town shop...i finished paying for it under agreed terms in November and it was delivered but what i noted was that the base and matress colour and quality dont match up..the matress was authentic as per shop display but the base was a cheap knock off...when i asked the delivery guy he just mumbled something about the warehouse and asked me to go speak with the sales lady .Because of work issues i managed to go a week later after which part of the base had collapsed while i was having *** with my girlfriend...on insection i noted that the base top layer was made of cardboard box held in place by simple staples.I went to the sore and spoke with the lady in store but she didn't give a clear answer to why first of all my base is a cheap knock off...and while she promised to sent a team to come inspect nothing of that sort materialized...I've just sent her an email months later to remind her i haven't forgotten and she actually is accusing me of being unavailable....my question remain unanswered as to why the base and mattress of different color and quality in comparison to what i saw,liked and purchased on display in store and why haven't they responded to my request to come inspect the collapsed top...mind you i payed for delivery so its their responsibility to come inspect fetch and make ant rectifications or is it am the dumb one.VERY ANGRY AND DISAPPOINTED AND CHEAP RIP OFF OF SERVICE.I intend to contact their head office if they have.