BAD SERVICE, NO FEEDBACK PROVIDED

WE BOUGHT A BASE ON 22/11/14, IT WAS DELIVERED LATER THAT DAY. WE PAID R200 IN CASH FOR DELIVERY CAHRGES. WE TRIED TO FIT THE BASE INTO A SLEIGH BED FRAME AND IT DIDN'T FIT. THEREFORE MY HUSBAND CALLED TO EXCHANGE FOR A SMALLER SIZE AND WAS INFORMED THEY DO NOT EXCHANGE. HE IN TURN TOOK THE BASE BACK, BECAUSE IT WAS ALSO DAMAGED ON ONE SIDE. A GUY SIGNED ON THE SLIP FOR RECEIPT, AS THE GUY WE BOUGHT IT FROM WAS NOT THERE. ABOUT THREE WEEKS AGO WE WENT TO THE STORE REQUESTING FEEDBACK, THE GUY VERY IGNORANTLY JUST STATED HE WAS ON LEAVE AND CAME BACK THAT WEEK, ALSO, NO STOCK FROM WAREHOUSSE WAS RECEIVED. WE FIND THIS EXCEPTIONALLY UNACCEPTABLE AND THE LACK OF COMMUNICATION EVEN WORSE.