GA
Ginelle A
Active since Aug 2010
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Bad customer service
Double standards app**** and overall bad attitude. Canceling lay-buys different rules applies from Silverton vs The Grove. Ill equipped and informed and just not customer service orientated.
0 replies
4 months ago
Clear, informative and understanding information provided
Clear, informative and understanding information provided. Also asked if I have any questions
56 replies
7 months ago
Bad frame quality
I've been going to Specsavers all my life and the past 6 years have been problematic. Receiving spectacles and before a year the arms of the frame broke. Before it was repaired now I'm told of a 80% copayment. Which I paid. Not even three months and the replaced frames arm also breaks. Now I'm told of 50% copayment. Why is the warranty even in place? Also the two previous spectacles frame broke in the same place or part. I'm using one which was red but has brown arms. The previous flame from two years ago was white. Same problem. The quality is completely whack!
53 replies
17 months ago
Rotten meat, lousy excuses for not refunding
I bought oxtail on special for R99p/kg at SPAR Kilnerpark. I proceeded to freeze it but there was a note previously frozen. Anyhow I put it in my freezer. On Sunday 10 Nov we cooked it and it had an awful smell. So I reach out to the stores Facebook page and messenger. The latter responded it's not a workplace platform. So I can on 15 Nov. The person picking up the call tells me no off late loads of people are returning meat so might be their fridges. Then she gives the phone to the manager. I explain the story and he proceeds to tell me there is a sticker that says allow the pack to get air before cooking and the smell goes away. Firstly that's very alarming because why must there be a smell in the first place? Then he says no I should've returned it. Imagine reaching out, then such a response. How do you walk around with rotten meat? So I dropped the call because it was clearly not going anyway and I threw the meat out. I experienced such with a different store and was offered something else despite having thrown the meat away.
0 replies
25 months ago
Incorrect billing
Following the migration to the new app I had double deductions. In January I received a refund as the amount was R99 and R89. The 1st was refunded. A repeat in February. I login to chatbox and report this whereby I upload my bank statement and I'm told the amounts show as unprocessed and they've only got 1 amount on record. Come March and again, same situation. Two amounts of R89 taken, following the run around I leave it for the amounts to clear or show as processed. During the week I follow up. Same story. They pick up one amount and I must go to my bank. I call in and I'm told they'll investigate at a R80 charge which sounds unnecessary as now that is the installment so I go to the branch. I get there and I'm shown these double deductions and the difference in deduction and processed dates. I'm asked for a letter or email confirming the refund which I don't have. So I rush home and go to chatbox. Again I explain the whole scenario and this agent acts confirms the double deduction. So I ask check and confirm if perhaps I don't have another address linked to my name. Due to ***** I exercise great care with my logins and bank details and I proceed to check my Google subscriptions. After a whole day of back and forth now it comes up its a yahoo account. Conveniently so as I had a free trial which I ended. Also how come it's taking double for that account only from February? No proof of login? No proof or history of prior payments so how come. Mind you after repeatedly querying for two months no one picked up this address or double payments as it gows off as a card purchase. I've been confirming my Gmail and no mention of possible other subscription just same old we see 1 payment. This incident has now been repeated twice after raising this issue is completely unacceptable. Sure its not lots of money but why the lack of attention or investigation.
0 replies
46 months ago
Lesego was professional, patient and practised good customer service
Lesego was professional, patient and practised good customer service. He went the extra mile in calling me back. Asking for screen shots while staying on the line. I applaud him
134 replies
136 months ago
BAD SERVICE, NO FEEDBACK PROVIDED
WE BOUGHT A BASE ON 22/11/14, IT WAS DELIVERED LATER THAT DAY. WE PAID R200 IN CASH FOR DELIVERY CAHRGES. WE TRIED TO FIT THE BASE INTO A SLEIGH BED FRAME AND IT DIDN'T FIT. THEREFORE MY HUSBAND CALLED TO EXCHANGE FOR A SMALLER SIZE AND WAS INFORMED THEY DO NOT EXCHANGE. HE IN TURN TOOK THE BASE BACK, BECAUSE IT WAS ALSO DAMAGED ON ONE SIDE. A GUY SIGNED ON THE SLIP FOR RECEIPT, AS THE GUY WE BOUGHT IT FROM WAS NOT THERE. ABOUT THREE WEEKS AGO WE WENT TO THE STORE REQUESTING FEEDBACK, THE GUY VERY IGNORANTLY JUST STATED HE WAS ON LEAVE AND CAME BACK THAT WEEK, ALSO, NO STOCK FROM WAREHOUSSE WAS RECEIVED. WE FIND THIS EXCEPTIONALLY UNACCEPTABLE AND THE LACK OF COMMUNICATION EVEN WORSE.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)