Showmax
Verified Business
Showmax
Verified Business
113 Reviews (last 12 months)
Responds in 14 hours 55 min
AI Review Summary
Based on recent customer reviews, Showmax faces severe and systemic customer experience failures across virtually every service dimension. The overwhelming majority of reviews describe billing errors including double charges and post-cancellation debits, broken payment portals that prevent subscription sign-ups, inaccessible customer support, and platform functionality failures. Only a handful of customers report positive streaming experiences, leaving Showmax with critically low scores across all five themes.
Top Strengths:
- •Platform, Product & Experience: A small number of customers praise the content variety, video quality, and intuitive navigation when the app works. One reviewer called it an 'absolute delight' with wide local and international content range.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Streaming & TV
14 hours 55 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 15 hours 3 min to reply
TrustIndex
0
Score
Ranking
#3
in Streaming & TV
Avg Reply
14 hours 55 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 15 hours 3 min to reply
Review Distribution
1.1|113 Reviews
May '25 - Apr '26
5(0.9%)
4(0.9%)
3(0%)
2(3.7%)
1(94.4%)
5(0.9%)
4(0.9%)
3(0%)
2(3.7%)
1(94.4%)
Recent reviews (113)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
AB
Anelia B
1 reviews | Active since Jan 2020
2 Mar 2026, 06:50
Showmax accounts struggles
I have been trying since December to change my banking details with showmax. Apparently showmax is having issues with FNB debitborders. In January my subscription was suspended. I received a link to do a manual payment. That link no longer works. Showmax does not respond to emails. I am really trying to pay... 🤨😬😠
Helpful (0)
|Replies (0)AB
Anelia B
1 reviews | Active since Jan 2020
2 Mar 2026, 06:50
Showmax accounts struggles
I have been trying since December to change my banking details with showmax. Apparently showmax is having issues with FNB debitborders. In January my subscription was suspended. I received a link to do a manual payment. That link no longer works. Showmax does not respond to emails. I am really trying to pay... 🤨😬😠
0
Replies (0)NT
Nothando T
1 reviews | Active since Jan 2020
26 Feb 2026, 17:09
****py Showmax
I cant stream from my tv set. I have been trying to contact them for months but i have not been assisted. What a sorry excuse of an app. I dont recommend it to anyone
Helpful (0)
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Nothando T
1 reviews | Active since Jan 2020
26 Feb 2026, 17:09
****py Showmax
I cant stream from my tv set. I have been trying to contact them for months but i have not been assisted. What a sorry excuse of an app. I dont recommend it to anyone
0
Replies (0)JR
Jan R
1 reviews | Active since Jan 2020
17 Feb 2026, 06:29
Incorrect subtitles and poor customer service
I informed Showmax that their subtitles on the show 30 Rock is incorrect. What appears in the subtiltles sounds like what is being said, but the words are entirely incorrect. For example; Season 3, Episode 10 around 8:30 The character says: "Buster, come here boy!" The subtitles say: "Pasteur nearby" They sound simi****, but the subtitles are complete nonsense. Showmax's reply to me was to inform me that the subtitles on their side is correct and I need to restart my TV. When I informed them that this has been an ongoing issue for weeks that I've watched the show, their response was to ask me what show I'm referring to as if I did not identify the show in my initial complaint, and they already told me the subtitles on that show is incorrect. Luckily I'm only hard of hearing and rely on the subtitles for clarification, but I cannot imagine that a deaf person who relies on the subtitles to know what's going on is able to watch the show. So does Showmax simply not care about their hard of hearing communities? And is it common practice to lie to someone before even checking if their complaint actually has merit? Utterly disgusting service.
Helpful (0)
|Replies (0)JR
Jan R
1 reviews | Active since Jan 2020
17 Feb 2026, 06:29
Incorrect subtitles and poor customer service
I informed Showmax that their subtitles on the show 30 Rock is incorrect. What appears in the subtiltles sounds like what is being said, but the words are entirely incorrect. For example; Season 3, Episode 10 around 8:30 The character says: "Buster, come here boy!" The subtitles say: "Pasteur nearby" They sound simi****, but the subtitles are complete nonsense. Showmax's reply to me was to inform me that the subtitles on their side is correct and I need to restart my TV. When I informed them that this has been an ongoing issue for weeks that I've watched the show, their response was to ask me what show I'm referring to as if I did not identify the show in my initial complaint, and they already told me the subtitles on that show is incorrect. Luckily I'm only hard of hearing and rely on the subtitles for clarification, but I cannot imagine that a deaf person who relies on the subtitles to know what's going on is able to watch the show. So does Showmax simply not care about their hard of hearing communities? And is it common practice to lie to someone before even checking if their complaint actually has merit? Utterly disgusting service.
0
Replies (0)CM
DC
Daniel C
1 reviews | Active since Jan 2020
9 Feb 2026, 10:31
Showmax Sucks
We used to subscribe to Showmax until they changed their app and it no longer worked on our smart TV. So, we cancelled the subscription. I thought I would try again after more than a year and see if the app had been improved. Immediately, before I could even test whether it works, the subscription fee was deducted from my bank account. Sadly, the app still does not work on my TV and I can't even cast using the casting function of the TV. It just says: Showmax will not allow it. Now, they refuse to refund me, saying that I already streamed a movie (7 minutes in total while trying to cast it to my TV). Showmax sucks! They won't be seeing me again!
Helpful (0)
|Replies (0)DC
Daniel C
1 reviews | Active since Jan 2020
9 Feb 2026, 10:31
Showmax Sucks
We used to subscribe to Showmax until they changed their app and it no longer worked on our smart TV. So, we cancelled the subscription. I thought I would try again after more than a year and see if the app had been improved. Immediately, before I could even test whether it works, the subscription fee was deducted from my bank account. Sadly, the app still does not work on my TV and I can't even cast using the casting function of the TV. It just says: Showmax will not allow it. Now, they refuse to refund me, saying that I already streamed a movie (7 minutes in total while trying to cast it to my TV). Showmax sucks! They won't be seeing me again!
0
Replies (0)R
Robin
1 reviews | Active since Jan 2020
6 Feb 2026, 13:01
Showmax excellence
Showmax is an absolute delight for anyone who loves entertainment. The platform offers a seamless streaming experience, combining a wide range of local and international shows, movies, and series with top-notch video quality. Navigating the app is smooth and intuitive, making it easy to find exactly what you want. What sets Showmax apart is its incredible variety—whether you’re in the mood for gripping dramas, laugh-out-loud comedies, inspiring documentaries, or the latest blockbusters, there’s something for everyone.
Helpful (0)
|Replies (0)R
Robin
1 reviews | Active since Jan 2020
6 Feb 2026, 13:01
Showmax excellence
Showmax is an absolute delight for anyone who loves entertainment. The platform offers a seamless streaming experience, combining a wide range of local and international shows, movies, and series with top-notch video quality. Navigating the app is smooth and intuitive, making it easy to find exactly what you want. What sets Showmax apart is its incredible variety—whether you’re in the mood for gripping dramas, laugh-out-loud comedies, inspiring documentaries, or the latest blockbusters, there’s something for everyone.
0
Replies (0)AH
Anna-Marie Holder
1 reviews | Active since Jan 2020
1 Feb 2026, 10:41
You are not User friendly I very frustrated with you
I battle no for 2 months to update my payment method I have been trying with no success to update my payment method. I try all my cards. The process goes as far as the approval of the transaction on my banking app and then, it redirects be back to the Showmax website, and this notification appears every time "saying there is a problem please try again" That is the end and I wait a few day and try again. This is very annoying. I cant find any place were I can log this beside Hallo Peter. Showmax you are not user friendly.
Helpful (0)
|Replies (0)AH
Anna-Marie Holder
1 reviews | Active since Jan 2020
1 Feb 2026, 10:41
You are not User friendly I very frustrated with you
I battle no for 2 months to update my payment method I have been trying with no success to update my payment method. I try all my cards. The process goes as far as the approval of the transaction on my banking app and then, it redirects be back to the Showmax website, and this notification appears every time "saying there is a problem please try again" That is the end and I wait a few day and try again. This is very annoying. I cant find any place were I can log this beside Hallo Peter. Showmax you are not user friendly.
0
Replies (0)